Addison Durham
Pittsburgh,PA
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Armed Vault Lead
Loomis Armored US
Pittsburgh, PA
10.2024 - Current
- Resolved discrepancies between physical cash balances in the vault and computerized system records.
- Developed strategies for improving efficiency within the vault operations team.
- Provided exceptional customer service by responding to customer inquiries and resolving issues in a timely manner.
- Participated in weekly meetings with department heads to discuss current trends, best practices, and process improvements.
- Prepared various reports on daily activities as required by management.
- Maintained accurate records of all incoming and outgoing transactions.
- Ensured that all teller drawers were balanced at the end of each shift.
- Reviewed security camera footage regularly for any suspicious activity or theft attempts in the vault area.
- Ensured adherence to internal control policies related to vaults operations.
- Checked identifying numbers or seals on bags of deposits and change shipments against receipts accompanying each bag or against listing delivered for bags, boxes or containers.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Supervised tellers to verify compliance with both federal and local regulations.
Armed Vault Teller
Loomis Armored US
Pittsburgh, Pennsylvania
06.2023 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Understood and followed oral and written directions.
- Loaded and unloaded wagons, flatbed carts and buggies carrying heavy coin bags and boxes.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Adhered to regulatory and company security and audit procedures.
Security Guard Officer
Am Gard
Pittsburgh, PA
03.2015 - 05.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Patrolled crowds during events to preserve order and promote security.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Documented security-related situations and submitted in-depth reports to superiors.
- Maintained high levels of alertness throughout shifts.
Security Guard Officer
Carnegie Museums Of Art And Natural History
Pittsburgh, PA
09.2011 - 03.2015
- Monitored premises and recorded activity in daily officer reports.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Education
Some College (No Degree) - Anthropology
Community College of Allegheny County
Pittsburgh, PASkills
- Shift Work Experience
- High Level of Integrity
- Professional Demeanor
- Team Player
- Customer Service
- Law Enforcement Collaboration
- Incident Reporting
- Security Regulation Enforcement
- Intruder Response and Removal
- Attentive and Observant
- Employee and Visitor Screening
- De-escalation Techniques
- Interior and Exterior Patrol
- Screening Wands
- Pattern Recognition
Certification
- D.O.T. Vehicle Certification.
- 235 Firearm Certification.
Timeline
Armed Vault Lead
Loomis Armored US
10.2024 - Current
Armed Vault Teller
Loomis Armored US
06.2023 - Current
Security Guard Officer
Am Gard
03.2015 - 05.2022
Security Guard Officer
Carnegie Museums Of Art And Natural History
09.2011 - 03.2015
Some College (No Degree) - Anthropology
Community College of Allegheny County
- D.O.T. Vehicle Certification.
- 235 Firearm Certification.
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