Keisha Cobb
Washington,DC
Summary
Hardworking employee with excellent customer service, multitasking and time management abilities. Highly motivated to oversee physical protection of property and grounds, and enforce facility rules regarding safety and protection of staff and visitors within the facility’s boundaries. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Smithsonian Institute
Washington, D.C.
08.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Supported event security teams during large-scale gatherings, ensuring the safety of attendees and staff alike.
- Enhanced security and safety by conducting regular patrols around facility perimeter.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Officer
Allied Universal
Washington, DC
06.2023 - 08.2024
- Works 40-45 hrs/week
- Inspect galleries to prevent unauthorized removal of property and access to restricted rooms and areas
- Enforce a wide variety of federal and local laws, rules and regulations
- Remain alert for unusual conditions and incidents
- Assists in preventing unauthorized removal of facility property
- Patrol to prevent or detect and deal with trespassers, tampering or removal of artifacts.
- Reported safety hazards for remediation response.
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Searched individuals and baggage for weapons and other prohibited items.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Patrolled crowds during events to preserve order and promote security.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Searched bags manually to identify prohibited items and contraband.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
Assistant Manager
ELPX LLC, Starbucks
Washington
04.2021 - 04.2023
- Works 40-60 hrs/week
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Shift Supervisor
Sodexo
McLean, VA
09.2019 - 04.2021
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Reinforced rules to promote superior employee performance.
Hostess
AMERICAN TAP ROOM
Washington, DC
01.2019 - 04.2019
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Supervisor
Montello Child Development Center
Washington, DC
09.2003 - 08.2008
- Assisted in providing care and supervision for children ages 3-12 after school and during school vacation
- Assisted in preparing daily lessons
- Helped supervise indoor/outdoor activities
- Provided some clerical assistance such as answering phones and taking messages.
Education
No Degree - Psychology
Trinity University District of Columbia
Washington, DCAssociates - Psychology
Prince Georges Community College
Largo, MD05.2014
High School Diploma -
Friendship Collegiate
Washington, DC05.2008
Skills
- 10 years of customer service
- Food Service
- Barista
- Assistant Manager
- Host/Hostess
- Shift Management
- Recruiting
- Microsoft Powerpoint
- Artifact Protection
- Law and Rule Enforcement
- Theft Prevention
- Incident Reporting
- First Aid and CPR Certified
- Identification Verification
- CCTV Monitoring
- Screening Wands
- Interior and Exterior Patrol
- General Security
- Night and Safe Deposit Procedures
- Shift Work Experience
- Fire Safety Training
- Security Screenings
Certification
Customer Service (7 years);Data Entry (3 years); POS (7 years);Cleaning (1 year) Microsoft Office (10+ years);Cash Handling •Food Handler Certification 10/21-10/26
•Guard Card 6/23 - 4/24
•CPR Certification 5/23 - 5/27
Timeline
Armed Security Officer
Smithsonian Institute
08.2024 - Current
Security Officer
Allied Universal
06.2023 - 08.2024
Assistant Manager
ELPX LLC, Starbucks
04.2021 - 04.2023
Shift Supervisor
Sodexo
09.2019 - 04.2021
Hostess
AMERICAN TAP ROOM
01.2019 - 04.2019
Supervisor
Montello Child Development Center
09.2003 - 08.2008
Associates - Psychology
Prince Georges Community College
High School Diploma -
Friendship Collegiate
No Degree - Psychology
Trinity University District of Columbia