I created a weekly schedule and managed/corrected time sheets daily.
Opened and/or closed the store six days a week.
Trained assistant managers and employees on store operations, expectations, and customer service skills.
Supervised all daily operations of the store by ensuring the store was well-stocked, clean, and provided a positive experience for customers.
Resolved challenges faced by customers, employees, and upper management.
Oversaw the shipment and processing of new products from trucks containing anywhere from 100 to 800 cartons at a time.
Merchandised using planograms, as well as creating merchandising solutions.
Handled almost all deposits, and monitored changes for the store on a daily basis.
Led the construction and takedown of the store, packed up for the next season, and conducted an inventory of all remaining products.
Retail Sales Associate
Trinkets Boutique
Fort Smith, AR
02.2022 - 07.2024
Opened and closed the store weekly.
I greeted and helped customers with their buying needs, and checked them out once they were ready.
Processed shipment and prepared merchandise for the sales floor.
Maintained the store appearance by cleaning and straightening the racks and displays to create a visually appealing and easy shopping experience.
Created rack and table displays for the store, and determined the placement of new merchandise.
Trained and assisted new employees on the store's procedures.
Occasionally assisted with social media content creation.
Assistant Store Manager
Steepdeep Ventures LLC, Spirit Halloween
Fort Smith, AR
07.2023 - 11.2023
Opened and/or closed the store five days a week.
Assisted the store manager with the daily operations of the store, including time sheets, store appearance, customer concerns, and resolving store issues.
Trained employees on store procedures; this included cash register operation, customer service, merchandising, and processing shipments.
Handled bank deposits and monitored change for the store on a daily basis.
Assisted greatly in merchandising and merchandising solutions.
Aided in the build, setup, and takedown of the store.
Brewista
7 Brew Coffee
Fort Smith, AR
11.2022 - 02.2023
I received training on how to prepare iced, hot drinks, smoothies, and frozen coffee beverages.
Cleaned work areas, and maintained overall cleanliness of the stand.
Kept ingredients and essential items stocked as needed.
I took orders and talked with customers while waiting for their orders.
Sales Associate/Part-Time Assistant Manager
Steepdeep Ventures LLC, Spirit Halloween
Fort Smith, AR
07.2018 - 11.2022
In 2021, I worked as a part-time Assistant Manager for Spirit Halloween, but I took a gap year as a Sales Associate to also work at Trinkets Boutique in 2022.
Beginning in 2018, I worked as a Sales Associate, where I learned and executed numerous tasks.
I worked as a cashier and fitting room associate, merchandised, helped customers, processed shipments, and maintained the store's overall appearance.
Front End Associate
Walmart Neighborhood Market
Fort Smith, AR
11.2020 - 05.2021
I worked as a cashier, where I bagged groceries and processed payments for customers.
Supervised self-checkout areas and lanes.
Answered phone calls and helped customers in-store.
I cleaned the front area of the store and sanitized the checkout areas.
Occasionally, stocked merchandise in various areas of the store.
Education
Bachelor of Arts - Media Communications, Speech Minor
University of Arkansas - Fort Smith
Fort Smith, AR
05-2024
Skills
Customer service
Team leadership
Employee training
Visual merchandising
Inventory management
Problem-solving
Time management
Proficient in Canva Pro
Experienced in Trovato programming
Proficient in Microsoft programs
Proficient in Adobe programs
Timeline
Store Manager
Steepdeep Ventures LLC, Spirit Halloween
07.2024 - 11.2024
Assistant Store Manager
Steepdeep Ventures LLC, Spirit Halloween
07.2023 - 11.2023
Brewista
7 Brew Coffee
11.2022 - 02.2023
Retail Sales Associate
Trinkets Boutique
02.2022 - 07.2024
Front End Associate
Walmart Neighborhood Market
11.2020 - 05.2021
Sales Associate/Part-Time Assistant Manager
Steepdeep Ventures LLC, Spirit Halloween
07.2018 - 11.2022
Bachelor of Arts - Media Communications, Speech Minor