Addison Hagey
The Hartford
Bristol,CT
5
years of professional experience
Service-driven and energetic professional with nearly four years of experience in customer engagement and team leadership. Recognized for creating inclusive environments, resolving challenges with empathy, and inspiring team success. Currently transitioning into the insurance industry, motivated by mentorship and a strong desire to help others. Ready to bring a people-first mindset, adaptability, and a strong work ethic.
Work History
Customer Service Representative
11 Months- Help insureds make billing payments or make any changes to their insurance policies.
- Discuss with customers their coverages and give them the breakdown of their premium.
- Streamlined navigation across various systems, enhancing computer proficiency.
- Cultivated positive interactions with others through effective communication and empathy.
Service & Engagement Captain
3 Years 11 Months- Lead a high-performing team to consistently deliver exceptional guest experiences.
- Foster a collaborative, inclusive culture that promotes learning and team development.
- Address customer concerns with professionalism to ensure satisfaction and retention.
- Drive membership and program engagement through strategic promotion.
- Mentor team members, oversee daily operations, and support performance improvement.
Education
High School
Skills
Assisted customers with inquiries and support requests.
Collaborated with team members to achieve common goals.
Resolved conflicts effectively through active communication.
Organized tasks and prioritized responsibilities efficiently.
Adapted to changing situations and provided innovative solutions.
Interests
Passionate about puzzles and team games—loves problem-solving and collaborative challenges.
Career Development
Building knowledge in industry principles, customer service excellence, and growth pathways.
Timeline
Customer Service Representative
The Hartford
09.2025 - CurrentRead More
Service & Engagement Captain
Target
10.2021 - 09.2025Read More
Bristol Eastern High School
High School
Read More