Provide personalized academic guidance to a diverse student population, assisting with course selection, academic planning, and degree progress to align with their career goals. Collaborate with faculty and campus departments to support student success initiatives and ensure compliance with institutional policies. Maintain accurate records of student interactions in adherence to FERPA regulations. Proactively monitor at-risk students, implementing intervention strategies to improve retention and graduation outcomes, and utilize student information systems to analyze data and inform strategic advising decisions.
Utilized specialized software systems to efficiently process applications. Actively engaged in relevant conferences, workshops, seminars, and events to stay updated on admissions practices. Assisted individuals in filling out applications while maintaining organized files and verifying information.
Maintained organized filing system of paper and electronic documents.
Responded to customer inquiries via email or telephone. Assisted with special projects or tasks related to departmental functions upon request.