Addison Knaak
Ottumwa,IA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Gardener
Cedar Creek Golf Club
Ottumwa, IA
05.2023 - Current
- Maintained gardens and grounds of private properties, ensuring proper care of trees, shrubs, flowers, and turf.
- Ensured that garden maintenance tasks were completed efficiently and safely.
- Performed regular pruning and trimming of hedges, bushes, shrubs, trees and other vegetation.
- Weeded beds by hand or with a hoe and rake to remove unwanted plant species from the garden.
Customer Service Representative
Khols
Ottumwa, IA
05.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Ottumwa High School
Ottumwa, IA05-2024
Associate of Arts - Crimal Justice
Indian Hills Community College
Ottumwa, IASkills
- Workload management
- Complaint resolution
- Account updating
- Decision-making
- Problem-solving
- Verbal and written communication
Affiliations
- Associate of the month
- Varsity team caption two years in a row
- Balance high school, collage and soccer for two years successfully
- Traveled to help setup other stores
Timeline
Gardener
Cedar Creek Golf Club
05.2023 - Current
Customer Service Representative
Khols
05.2022 - Current
High School Diploma -
Ottumwa High School
Associate of Arts - Crimal Justice
Indian Hills Community College
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