Addison Lilly
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Technician
Total Quality Logistics
10.2021 - Current
- Researched and identified solutions to technical problems.
- Improved help desk efficiency by creating comprehensive knowledge base articles, enabling faster issue resolution for technicians.
- Provided remote support for users across multiple locations, ensuring consistent service levels regardless of location.
- Day-One point of contact, ensuring a smooth onboarding experience for new hires on-site and in remote offices.
- Piloted the TQL Tech Bar, providing technical and consultative services in a face-to-face interaction.
IT Support Technician
Lykins Energy Solutions
01.2020 - 09.2021
- Managed inventory of hardware components for timely replacement or repair as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
Education
High School Diploma -
Bethel Tate High School
Bethel, OH05.2020
Information Technology
Grant Career Center
Bethel, OH05.2020
Skills
- Technical Support
- Customer Education
- Active Directory
- Team Collaboration
- Escalation Procedures
- Microsoft 365 Products
Certification
- IT+ Fundamentals, CompTIA - 2019
- Progressing towards Microsoft 365 Fundamentals (MS-900)
- Progressing towards Microsoft Azure Fundamentals (AZ-900)
- Starting SQL Training (Pluralsight)
Hobbies
- Health and Fitness
- Video Games
- Kayaking
- Photography
References
Mrs. Anne Marie Sievers
IT Support Supervisor | Total Quality Logistics
ASievers@tql.com | 800-580-3101 Ext. 57526
Mr. Justin Henn
IT Endpoint Engineering Specialist | Total Quality Logistics
JDHenn@tql.com | 800-580-3101 Ext. 57295
Mr. Jared Anderson
IT Support Specialist | Total Quality Logistics
JPAnderson@tql.com | 800-580-3101 Ext. 67111
Timeline
IT Support Technician
Total Quality Logistics
10.2021 - Current
IT Support Technician
Lykins Energy Solutions
01.2020 - 09.2021
High School Diploma -
Bethel Tate High School
Information Technology
Grant Career Center
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