Addison Lutman
Baudette,MN
Summary
Dynamic and results-driven hard-worker with extensive experience in customer service. Proven ability to help and keep motivated staff while enhancing operational efficiency. Skilled in maintaining workplace safety and delivering exceptional customer experiences, leading to increased loyalty and satisfaction. Adaptable to changing demands and committed to excellence.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Hardware Hank
Baudette, MN
02.2026 - 05.2026
- Assisted customers in selecting hardware products, providing expert recommendations and support.
- Maintained inventory accuracy through regular stock checks and organized displays for optimal visibility.
- Provided feedback to management on customer preferences, contributing to inventory planning and selection strategies.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Production Operator
ANI Pharmaceuticals
Baudette, MN
12.2025 - 02.2026
- Operated production machinery to ensure efficient processing of pharmaceutical products.
- Monitored quality control processes to maintain product standards and compliance.
- Collaborated with team members to streamline production workflows and minimize downtime.
- Conducted routine maintenance on equipment to prevent breakdowns and enhance reliability.
- Implemented process improvements that increased efficiency and reduced waste in production lines.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
Key Holder
Doller General
Baudette, MN
03.2024 - 10.2025
- Assisted in daily operations by maintaining accurate inventory levels and organizing merchandise displays.
- Trained new employees on store policies, customer service protocols, and operational procedures.
- Ensured compliance with safety guidelines and maintained cleanliness standards throughout the store.
- Managed cash register transactions efficiently while providing exceptional customer service during peak hours.
- Collaborated with team members to achieve sales goals through effective product merchandising strategies.
- Oversaw stock replenishment processes, ensuring timely availability of products for customers.
- Handled customer inquiries and resolved issues promptly to enhance shopping experience.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Customer Service Cashier
Low Foods/hugo's
Baudette, MN
07.2020 - 10.2022
- Provided training support for new cashiers on operational procedures and policies.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Team Lead
Sonic
Las Vegas, NV
03.2019 - 04.2020
- Led daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members, fostering skill development and collaboration.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Monitored inventory levels and coordinated supply orders to maintain optimal stock availability.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Cashier
Super Walmart
Las Vegas, NV
01.2018 - 03.2019
- Processed customer transactions efficiently and accurately at checkout.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Handled cash, credit, and electronic payments securely following company protocols.
- Collaborated with team members to optimize workflow during peak hours.
- Educated customers about promotional offers and loyalty programs effectively.
- Monitored inventory levels at registers and communicated needs to management.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Eldorado HS
Las Vegas, NV05-2018
Ph.D. - Astrophysics
University of Wisconsin, Eau Claire
Eau Claire, WI05-2032
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Store maintenance
- Customer service management
- Daily reporting
- Alarm systems
- Safety enforcement
- Task delegation
- Store recovery processes
- Adaptable to changing demands
- Teamwork
- Problem-solving
- Teamwork and collaboration
Languages
French
Limited Working
German
Professional Working
Timeline
Retail Sales Associate
Hardware Hank
02.2026 - 05.2026
Production Operator
ANI Pharmaceuticals
12.2025 - 02.2026
Key Holder
Doller General
03.2024 - 10.2025
Customer Service Cashier
Low Foods/hugo's
07.2020 - 10.2022
Team Lead
Sonic
03.2019 - 04.2020
Customer Service Cashier
Super Walmart
01.2018 - 03.2019
High School Diploma -
Eldorado HS
Ph.D. - Astrophysics
University of Wisconsin, Eau Claire