Addison McNamara
DeWitt,MI
Summary
Compassionate Caseworker Intern recognized for efficiently completing tasks and maintaining high productivity levels. Skilled in client assessment, case management, and crisis intervention, bringing specialized abilities to support diverse client needs. Excel in communication, empathy, and problem-solving, ensuring effective interaction with clients and professionals in challenging environments.
Overview
3
3
years of professional experience
Work History
Caseworker Intern
Wood County Job and Family Services
Bowling Green, OH
08.2024 - Current
- Prepared reports and case notes detailing client interactions and progress.
- Uploaded documentation to patient database to streamline organizational flow.
- Attended team meetings to discuss cases and develop strategies for addressing issues faced by clients.
- Built trust and rapport with clients to facilitate effective support.
- Accompanied caseworkers during home visits or court hearings when appropriate.
- Participated in trainings related to best practices in case management techniques and procedures.
Food Service Worker
Tropical Smoothie Cafe
East Lansing, MI
05.2022 - 07.2024
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Followed recipes and customer requests to prepare meals.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Frozen Yogurt Shop Worker
Lola's Frozen Yogurt
Bowling Green, OH
09.2022 - 05.2023
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Processed credit card payments using POS terminal securely and accurately according to company policy.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
Sales Associate
Rocket Fizz Soda Pop & Candy Shops
Lansing, MI
05.2022 - 12.2022
- Cleaned shelves, counters and tables to maintain organized store.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Worked with fellow sales team members to achieve group targets.
Retail Sales Associate
Falcon Outfitters
Bowling Green, OH
08.2021 - 04.2022
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
Bachelor of Science - Criminal Justice
Bowling Green State University
Bowling Green, OH08-2025
Skills
- Interviewing techniques
- Professional boundaries
- Listening skills
- Verbal and written communication
- Interpersonal skills
- Friendly and outgoing
- Client engagement
Accomplishments
- Criminal Justice Intern Panel
- Women's Lacrosse Captain, 2023-2025
References
References available upon request.
Timeline
Caseworker Intern
Wood County Job and Family Services
08.2024 - Current
Frozen Yogurt Shop Worker
Lola's Frozen Yogurt
09.2022 - 05.2023
Food Service Worker
Tropical Smoothie Cafe
05.2022 - 07.2024
Sales Associate
Rocket Fizz Soda Pop & Candy Shops
05.2022 - 12.2022
Retail Sales Associate
Falcon Outfitters
08.2021 - 04.2022
Bachelor of Science - Criminal Justice
Bowling Green State University
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