AUSTIN OLIVER
Patriot Talent Solutions
Knoxville,TN
4
years of professional experience
IT Support professional with over one year of hands-on experience providing technical support in a fast-paced enterprise environment. Experienced in managing 6,000+ incidents and supporting 8,000+ end-user interactions, with skills in troubleshooting Windows and macOS systems, Active Directory, Software Center, and ServiceNow. Strong problem-solving, communication, and customer service abilities, with a focus on efficient issue resolution and delivering reliable end-user support.
Work History
END USER SUPPORT
11 Months- Provided in-person and phone-based IT support to end users, managing 6000+ incidents and 8,000+ end-user interactions through ServiceNow. Troubleshot hardware, software, account, and technical issues across Windows and macOS environments, performed Active Directory Rebinds and Software Center repairs, and documented troubleshooting steps and resolutions for future reference. Developed strong communication, customer service, and problem-solving skills while providing efficient technical support in a fast-paced environment
IT INTERN
6 Months- Provided in-person technical support, troubleshooting software and account issues, managing ServiceNow tickets, and performing basic Active Directory tasks.
PRO SHOP CASHIER
9 Months- Operated cash register and processed customer purchases and payments accurately. Provided friendly customer service and assisted golfers with questions and pro shop needs. Maintained cleanliness and organization of the pro shop and surrounding areas.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
GPA: 3.12
Associate of Science - Computer Science
Skills
User Account Support
Customer Service & Communication
IT Documentation
Software troubleshooting
Network Troubleshooting
ServiceNow
Command line troubleshooting
Remote Desktop tools
Microsoft 365 support
MacOS & Windows Support
Timeline
END USER SUPPORT
Patriot Talent Solutions
11.2025 - CurrentRead More
IT INTERN
ORISE
05.2025 - 11.2025Read More
PRO SHOP CASHIER
Emory Golf Course
07.2022 - 04.2023Read More
Tennessee Technological University
BACHELOR OF SCIENCE from COMPUTER SCIENCE
Read More
Roane State Community College
Associate of Science from Computer Science
Read More