Job Search Status
Open to workDesired start date: Immediately
Open To Work
Raeed Karim
IT Professional
Chicago,IL
Work Preference
Summary
Results-driven Delivery Specialist with over 20 years of experience in Information Technology, specializing in exceptional IT support, training, and documentation. Proven track record of collaborating with Fortune 500 companies to enhance operational efficiency and user satisfaction. Expertise in translating complex technical concepts into clear, actionable insights, ensuring seamless communication across diverse teams. Committed to leveraging extensive industry knowledge to drive innovation and support organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
End User Support
Moon & Star Trucking
06.2023 - Current
- Installing Dell Latitude laptops
- Configuring and installing multiple Dell monitors
- Configured and troubleshoot Outlook
- Repairing and networking HP printers
- Maintain cable management
- Installing and configuring Dell Thunderbolt Docking Stations
- Supporting Windows 11
- On call 24hrs for helpdesk support
- UPS installation
- Using SNOW (Service Now), to show resolved issues and SLA
- Helping remote truckers with issues using remote desktop and Quick Assist
- Ran diagnostics, hardware upgrades, cleaning of machine and harddrives on HP’s IBM Lenovo and Dells
- Working with Talentburst and Insight Enterprise, to run diagnostics and upgrades
Field Support Technician – Level 2
Northern Trust Bank
03.2022 - 04.2023
- Decrypted Bitlocker issues utilizing the Key
- Configured and troubleshoot Outlook
- Using SNOW (Service Now) to update tickets and create tickets
- Supporting remote Partner’s using Quick Assist and Remote Desktop
- Installing and configuring Dell Thunderbolt Docking Stations
- Configuring and installing multiple Dell monitors
- Helping partners with RTO (Return To Office) project
- Ensure remote users can connect to their VM and actual machines in the PCFarm
- Working in the Northern Trust Tech Bar
- Helping Partners install Authenticator on iPhones and Androids
- Installing Dell Latitude laptops
- Configuring and installing Cisco Phones
- Patching network ports
- Walking the office to make sure all Partners don’t have any issues
Health Informatics and Technology Support
Advocate Aurora Health
12.2019 - 05.2020
- Configured the BIOS for desktops and laptops
- Utilized Swimage imaging software, to update desktops, laptops, and WOWs
- Audited all assets that were delivered and deployed to hospital departments
- Decrypted Bitlocker issues utilizing the Key
- Replaced HDs, mapped printers, and mapped network drives
End User Support
Matson Navigation
05.2019 - 10.2019
- Configured the BIOS for desktops and laptops
- Used SCCM to build Windows 10 machines
- Installed Bitlocker encryption software for laptops
- Built laptop via PXE Boot
- Configured and troubleshooted Outlook
End User Support
Department of Energy (DOE)
03.2019 - 05.2019
- Imported and exported customers Windows profile
- Troubleshooted any Windows 10 issues customers may encounter
- Built laptops via PXE Boot
- Installed and configured scanners, printers, and label makers
- Configured and troubleshooted Outlook, MS Word, MS Excel, MSPowerPoint
End User Support Windows 10 Rollout
Rush Hospital Oak Brook \ Nu Vista
Oak Brook, IL
11.2018 - 12.2018
- Responsible for rolling out over 300 Windows 10 Thin Clients, Windows 10 Desktops and Printers
End User Support Level 2
The Hartford
Chicago, IL and Aurora, IL
11.2008 - 01.2017
- Responsible for remote\local customers throughout the United States and India
- Responsibilities Included:
- Meeting the customers daily SLA (service level agreement), using Remedy andServiceNow to retrieve customers tickets.
- Support the Hartford’s law offices.
- Resolving Level Two and Level Three issues.
- Maintain and manage hardware inventory.
- Using SCCM to rollout Windows 7 and Windows 10
- On-Boarding new customers.
- Utilizing Active Directory to reset passwords, add new users, disable users.
- Troubleshooting encryption software such as Pointsec encryption software.
- Resolving issues with Windows 7 and Windows 10 issues.
- Configuring and troubleshooting Skype for Business.
- Use Dameware software to remote into machines on the Hartford network.
- Install, configuring and troubleshooting Dragon software.
- Repairing and networking HP printers and HP Managed printers.
- Installing, configuring, and troubleshooting Lotus Notes 8.5, and Outlook 2010.
- Managing tape backups and getting them prepped for Iron Mountain pickup.
- UPS installation.
- Rack mount servers
- Maintain cable management for patch panels and switches.
- Setup and configure 2+monitors for Chicago and Aurora.
- Installing and configuring Avaya phones and Polycom speakers.
- Building and supporting VM Sessions.
- Supporting Citrix Sessions.
Desktop Support\ Assistant LAN Administrator
Tek Systems \ Oshkosh Corporation
Harvey, IL
05.2008 - 07.2008
- Responsible for three locations – Calumet City, IL; Harvey, IL; Clearwater, FL
Desktop Support\ Assistant LAN Administrator
Inner Pac
Cicero, IL
02.2007 - 04.2007
- Responsible for three locations- TX, IL, NH
Desktop Support
Navigant Consulting
Chicago, IL
01.2007 - 02.2007
- Responsible for the roll-out of over 300 laptops.
Desktop Technician
Tetra Pak
Vernon Hills, IL
10.2006 - 12.2006
- Responsible for the roll-out of over 100 laptops.
Desktop Support
Pepsi Cola - Chicago
Chicago, IL
09.2006 - 10.2006
- Responsible for Desktop roll-out of SMS software and verification.
Network Technician
Thornton School District - South Holland
South Holland, IL
08.2006 - 09.2006
- Responsible for all PC’s and Printers.
Field Service Engineer
Cbiz Network Solutions
Chicago, Illinois
06.2006 - 06.2006
Field Service Engineer
Tyco/Fire & Security/SimplexGrinnell
Chicago, Illinois
09.1999 - 03.2003
- Delivery Specialist, Computer Support, Computer Trainer, and Sales of Integrated Security Systems.
Network Support Representative
I.T. Mergers & Acquisitions/ The Harris Group
Schaumburg, Illinois
02.1999 - 06.1999
Network Support/ LAN Administration
Grant Thornton Tax Management Consulting
Chicago, Illinois
02.1998 - 02.1999
Assistant LAN Administrator /Level Three Support Technical Support IBM Global Services/ Bank of America
Phillips Advance Transformer
Rosemont, Illinois
11.1997 - 01.1998
Senior Technician
Senior Technician
Chicago, Illinois
06.1997 - 11.1997
Desktop Service Technician
CONNECT 2100
Chicago, Illinois
02.1996 - 05.1997
Education
A.A.S. - Computer Maintenance / Electronic Technology
Richard J. Daley College
Skills
- End user support
- Live chat support
- End-user training development and delivery
- Remote user support
Certification
Microsoft Certified Technician (MCP)
Training
Windows 2000, Windows NT 4.0, Andover Controls, Sensormatic Systems, SimplexiSecure Pro, NT3400, SQL Server 7, Crystal Reports, CCNA training
Timeline
End User Support
Moon & Star Trucking
06.2023 - Current
Field Support Technician – Level 2
Northern Trust Bank
03.2022 - 04.2023
Health Informatics and Technology Support
Advocate Aurora Health
12.2019 - 05.2020
End User Support
Matson Navigation
05.2019 - 10.2019
End User Support
Department of Energy (DOE)
03.2019 - 05.2019
End User Support Windows 10 Rollout
Rush Hospital Oak Brook \ Nu Vista
11.2018 - 12.2018
End User Support Level 2
The Hartford
11.2008 - 01.2017
Desktop Support\ Assistant LAN Administrator
Tek Systems \ Oshkosh Corporation
05.2008 - 07.2008
Desktop Support\ Assistant LAN Administrator
Inner Pac
02.2007 - 04.2007
Desktop Support
Navigant Consulting
01.2007 - 02.2007
Desktop Technician
Tetra Pak
10.2006 - 12.2006
Desktop Support
Pepsi Cola - Chicago
09.2006 - 10.2006
Network Technician
Thornton School District - South Holland
08.2006 - 09.2006
Field Service Engineer
Cbiz Network Solutions
06.2006 - 06.2006
Field Service Engineer
Tyco/Fire & Security/SimplexGrinnell
09.1999 - 03.2003
Network Support Representative
I.T. Mergers & Acquisitions/ The Harris Group
02.1999 - 06.1999
Network Support/ LAN Administration
Grant Thornton Tax Management Consulting
02.1998 - 02.1999
Assistant LAN Administrator /Level Three Support Technical Support IBM Global Services/ Bank of America
Phillips Advance Transformer
11.1997 - 01.1998
Senior Technician
Senior Technician
06.1997 - 11.1997
Desktop Service Technician
CONNECT 2100
02.1996 - 05.1997
A.A.S. - Computer Maintenance / Electronic Technology
Richard J. Daley College