Job Search Status
Open to workDesired start date: Immediately
Open To Work
Raeed Karim
IT Professional
Chicago,IL
Work Preference
Summary
Results-driven Delivery Specialist with over 20 years of experience in Information Technology, specializing in exceptional IT support, training, and documentation. Proven track record of collaborating with Fortune 500 companies to enhance operational efficiency and user satisfaction. Expertise in translating complex technical concepts into clear, actionable insights, ensuring seamless communication across diverse teams. Committed to leveraging extensive industry knowledge to drive innovation and support organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
End User Support
Moon & Star Trucking
2023.06 - Current
- Installing Dell Latitude laptops
- Configuring and installing multiple Dell monitors
- Configured and troubleshoot Outlook
- Repairing and networking HP printers
- Maintain cable management
- Installing and configuring Dell Thunderbolt Docking Stations
- Supporting Windows 11
- On call 24hrs for helpdesk support
- UPS installation
- Using SNOW (Service Now), to show resolved issues and SLA
- Helping remote truckers with issues using remote desktop and Quick Assist
- Ran diagnostics, hardware upgrades, cleaning of machine and harddrives on HP’s IBM Lenovo and Dells
- Working with Talentburst and Insight Enterprise, to run diagnostics and upgrades
Field Support Technician – Level 2
Northern Trust Bank
2022.03 - 2023.04
- Decrypted Bitlocker issues utilizing the Key
- Configured and troubleshoot Outlook
- Using SNOW (Service Now) to update tickets and create tickets
- Supporting remote Partner’s using Quick Assist and Remote Desktop
- Installing and configuring Dell Thunderbolt Docking Stations
- Configuring and installing multiple Dell monitors
- Helping partners with RTO (Return To Office) project
- Ensure remote users can connect to their VM and actual machines in the PCFarm
- Working in the Northern Trust Tech Bar
- Helping Partners install Authenticator on iPhones and Androids
- Installing Dell Latitude laptops
- Configuring and installing Cisco Phones
- Patching network ports
- Walking the office to make sure all Partners don’t have any issues
Health Informatics and Technology Support
Advocate Aurora Health
2019.12 - 2020.05
- Configured the BIOS for desktops and laptops
- Utilized Swimage imaging software, to update desktops, laptops, and WOWs
- Audited all assets that were delivered and deployed to hospital departments
- Decrypted Bitlocker issues utilizing the Key
- Replaced HDs, mapped printers, and mapped network drives
End User Support
Matson Navigation
2019.05 - 2019.10
- Configured the BIOS for desktops and laptops
- Used SCCM to build Windows 10 machines
- Installed Bitlocker encryption software for laptops
- Built laptop via PXE Boot
- Configured and troubleshooted Outlook
End User Support
Department of Energy (DOE)
2019.03 - 2019.05
- Imported and exported customers Windows profile
- Troubleshooted any Windows 10 issues customers may encounter
- Built laptops via PXE Boot
- Installed and configured scanners, printers, and label makers
- Configured and troubleshooted Outlook, MS Word, MS Excel, MSPowerPoint
End User Support Windows 10 Rollout
Rush Hospital Oak Brook \ Nu Vista
2018.11 - 2018.12
- Responsible for rolling out over 300 Windows 10 Thin Clients, Windows 10 Desktops and Printers
End User Support Level 2
The Hartford
2008.11 - 2017.01
- Responsible for remote\local customers throughout the United States and India
- Responsibilities Included:
- Meeting the customers daily SLA (service level agreement), using Remedy andServiceNow to retrieve customers tickets.
- Support the Hartford’s law offices.
- Resolving Level Two and Level Three issues.
- Maintain and manage hardware inventory.
- Using SCCM to rollout Windows 7 and Windows 10
- On-Boarding new customers.
- Utilizing Active Directory to reset passwords, add new users, disable users.
- Troubleshooting encryption software such as Pointsec encryption software.
- Resolving issues with Windows 7 and Windows 10 issues.
- Configuring and troubleshooting Skype for Business.
- Use Dameware software to remote into machines on the Hartford network.
- Install, configuring and troubleshooting Dragon software.
- Repairing and networking HP printers and HP Managed printers.
- Installing, configuring, and troubleshooting Lotus Notes 8.5, and Outlook 2010.
- Managing tape backups and getting them prepped for Iron Mountain pickup.
- UPS installation.
- Rack mount servers
- Maintain cable management for patch panels and switches.
- Setup and configure 2+monitors for Chicago and Aurora.
- Installing and configuring Avaya phones and Polycom speakers.
- Building and supporting VM Sessions.
- Supporting Citrix Sessions.
Desktop Support\ Assistant LAN Administrator
Tek Systems \ Oshkosh Corporation
2008.05 - 2008.07
- Responsible for three locations – Calumet City, IL; Harvey, IL; Clearwater, FL
Desktop Support\ Assistant LAN Administrator
Inner Pac
2007.02 - 2007.04
- Responsible for three locations- TX, IL, NH
Desktop Support
Navigant Consulting
2007.01 - 2007.02
- Responsible for the roll-out of over 300 laptops.
Desktop Technician
Tetra Pak
2006.10 - 2006.12
- Responsible for the roll-out of over 100 laptops.
Desktop Support
Pepsi Cola - Chicago
2006.09 - 2006.10
- Responsible for Desktop roll-out of SMS software and verification.
Network Technician
Thornton School District - South Holland
2006.08 - 2006.09
- Responsible for all PC’s and Printers.
Field Service Engineer
Cbiz Network Solutions
2006.06 - 2006.06
Field Service Engineer
Tyco/Fire & Security/SimplexGrinnell
1999.09 - 2003.03
- Delivery Specialist, Computer Support, Computer Trainer, and Sales of Integrated Security Systems.
Network Support Representative
I.T. Mergers & Acquisitions/ The Harris Group
1999.02 - 1999.06
Network Support/ LAN Administration
Grant Thornton Tax Management Consulting
1998.02 - 1999.02
Assistant LAN Administrator /Level Three Support Technical Support IBM Global Services/ Bank of America
Phillips Advance Transformer
1997.11 - 1998.01
Senior Technician
Senior Technician
1997.06 - 1997.11
Desktop Service Technician
CONNECT 2100
1996.02 - 1997.05
Education
A.A.S. - Computer Maintenance / Electronic Technology
Richard J. Daley College
Skills
- End user support
- Live chat support
- End-user training development and delivery
- Remote user support
Certification
Microsoft Certified Technician (MCP)
Training
Windows 2000, Windows NT 4.0, Andover Controls, Sensormatic Systems, SimplexiSecure Pro, NT3400, SQL Server 7, Crystal Reports, CCNA training
Timeline
End User Support
Moon & Star Trucking
2023.06 - Current
Field Support Technician – Level 2
Northern Trust Bank
2022.03 - 2023.04
Health Informatics and Technology Support
Advocate Aurora Health
2019.12 - 2020.05
End User Support
Matson Navigation
2019.05 - 2019.10
End User Support
Department of Energy (DOE)
2019.03 - 2019.05
End User Support Windows 10 Rollout
Rush Hospital Oak Brook \ Nu Vista
2018.11 - 2018.12
End User Support Level 2
The Hartford
2008.11 - 2017.01
Desktop Support\ Assistant LAN Administrator
Tek Systems \ Oshkosh Corporation
2008.05 - 2008.07
Desktop Support\ Assistant LAN Administrator
Inner Pac
2007.02 - 2007.04
Desktop Support
Navigant Consulting
2007.01 - 2007.02
Desktop Technician
Tetra Pak
2006.10 - 2006.12
Desktop Support
Pepsi Cola - Chicago
2006.09 - 2006.10
Network Technician
Thornton School District - South Holland
2006.08 - 2006.09
Field Service Engineer
Cbiz Network Solutions
2006.06 - 2006.06
Field Service Engineer
Tyco/Fire & Security/SimplexGrinnell
1999.09 - 2003.03
Network Support Representative
I.T. Mergers & Acquisitions/ The Harris Group
1999.02 - 1999.06
Network Support/ LAN Administration
Grant Thornton Tax Management Consulting
1998.02 - 1999.02
Assistant LAN Administrator /Level Three Support Technical Support IBM Global Services/ Bank of America
Phillips Advance Transformer
1997.11 - 1998.01
Senior Technician
Senior Technician
1997.06 - 1997.11
Desktop Service Technician
CONNECT 2100
1996.02 - 1997.05
A.A.S. - Computer Maintenance / Electronic Technology
Richard J. Daley College