Henry Solano
Louisburg,NC
Summary
Dedicated IT professional with experience in end user support and asset management. Proven ability to streamline support operations and improve user experience through effective troubleshooting and system enhancements, contributing to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
End User Support Analyst I
Wake Technical Community College
Raleigh, NC
08.2025 - Current
- Contracted for a short tenure to provide technical assistance for the staff and student body which covers over 7 campuses and 40,000+ students
- Installs, configures, tests, monitors, supports and maintains end user workstations, peripheral devices, desktop phones, and other IT assets
- Updates and maintains database of client and end user device information in Active Directory, problem call tracking and inventory management systems
- Provides assistance to employees in utilizing information technology, end user devices, and applications to conduct College business processes
- Performs quality assurance testing for devices, configurations, processes, and procedures based on provided quality assurance testing guidelines
- Utilizes ticket lifecycle in service management system which includes processing, escalation, or redirection of tickets
- Evaluated new hardware and software solutions to recommend enhancements that streamline support operations and align with organizationwide technology standards.
Computer Audit Technician
PlanITROI
Youngsville, NC
12.2024 - 08.2025
- Used diagnostic tools to identify and troubleshoot faulty IT equipment; assessed repair cost-effectiveness, and coordinated parts acquisition.
- Worked with production and receiving teams to simplify order preparation and guarantee prompt completion of client needs.
- Improved audit and repair procedures for ChromeOS devices to boost efficiency and uniformity across quality control systems.
- Uphold rigorous chain-of-custody procedures for devices undergoing audits and refurbishment, ensuring uncompromised data security and regulatory compliance at every processing phase.
- Guaranteed rigorous adherence to ISO 9001 and ISO 14001 criteria throughout every data erasure operation.
- Managed hardware deployment and IT recycling activities, keeping a smooth process flow and reducing downtime.
- Recorded with great accuracy in the production database, configuration data, audit results, and cosmetic evaluations.
- Imaged and configured desktop and laptop devices, which include operating systems such as Windows 10, 11, and ChromeOS.
- Strengthened asset tracking processes by standardizing tagging protocols, and ensuring precise documentation throughout each stage of device lifecycle management.
Help Desk/Technology Technician
Wake Technical Community College
Raleigh, NC
09.2022 - 12.2024
- Conducted technology training courses for students, providing lectures on fundamental computer navigation abilities.
- Provided technical support for Microsoft Office and Google Workspace apps, thereby improving user confidence and productivity.
- Created and sent out promotional material, announcements, and instructional tools for staff members and students.
- Increased ESL/ABE student retention by 30% by means of a calculated execution of a focused laptop distribution campaign.
- Coordinated the installation of pertinent software and the distribution of Windows devices, therefore guaranteeing students access to consistent and current technological tools.
- Utilized Windows 10/11 and command-line tools to install operating systems, configure user accounts, and implement access controls, prior to handing off laptops to end users.
Help Desk Specialist
Leon Steel LLC
Louisburg, NC
08.2022 - 11.2022
- Contracted to set up multiple office spaces with working computers, printers, and telephony equipment.
- Maintained and upgraded all hardware and software systems, thereby boosting recordkeeping efficiency by 35%.
- Streamlined workflow by recommending and implementing software shortcuts, reducing time spent on repetitive tasks by 25%.
- Helped set up and run new equipment, thereby improving operational readiness across departments.
- Worked with the administrative team to determine and meet equipment needs, thus guaranteeing the smooth running of daily business activities.
Education
Associate of Applied Science - IT Support and Service
Wake Technical Community College
Raleigh01.2023
Skills
- Windows 10/11
- IT asset tracking
- End user support
- Troubleshooting hardware
- Installation and configuration
- Customer Service
- Help desk operations
- System upgrades
- Virus removal
- Software configuration
Certification
- CompTIA A+, CompTIA, 2025
- IT Foundations Certificate, Wake Technical Community College, 2023
Timeline
End User Support Analyst I
Wake Technical Community College
08.2025 - Current
Computer Audit Technician
PlanITROI
12.2024 - 08.2025
Help Desk/Technology Technician
Wake Technical Community College
09.2022 - 12.2024
Help Desk Specialist
Leon Steel LLC
08.2022 - 11.2022
Associate of Applied Science - IT Support and Service
Wake Technical Community College
Similar Profiles
Rebecca Barnes ClaytonRebecca Barnes Clayton
Certified Health Science/Nursing Assistant Educator at Wake County Public Schools and Wake Technical Community CollegeCertified Health Science/Nursing Assistant Educator at Wake County Public Schools and Wake Technical Community College
Belinda EdwardsBelinda Edwards
Procurement Manager at Wake Technical Community College - Sou Wake CampusProcurement Manager at Wake Technical Community College - Sou Wake Campus
Yazeed HerzAllahYazeed HerzAllah
Admissions information specialist at Wake Technical Community CollegeAdmissions information specialist at Wake Technical Community College
Jocelyn WeinhagenJocelyn Weinhagen
Dental Hygiene Faculty at Wake Technical Community CollegeDental Hygiene Faculty at Wake Technical Community College
Mitchell PearceMitchell Pearce
Sales Associate at Audi RaleighSales Associate at Audi Raleigh