Amanda Haworth
Pittsburgh,PA
Summary
End User Support Analyst with hands-on experience in mobile device management (MDM), Apple Business Manager (ABM), and Workspace ONE in an enterprise healthcare environment. Skilled in iOS/macOS support, device provisioning, and ServiceNow ticketing. CompTIA A+ certified with a strong foundation in troubleshooting, networking, and end-user support.
Overview
3
3
years of professional experience
Work History
End User Support Analyst (Mobility)
CDW (Contracted to Highmark Health)
Pittsburgh, PA
03.2026 - Current
- Provided enterprise-level end-user support for mobile devices in a healthcare environment, specializing in MDM, Apple Business Manager, and Workspace ONE
- Mobile device enrollment & policy enforcement (MDM)
- Workspace ONE administration & support
- IOS / macOS user support & issue resolution
- Supported User onboarding/offboarding & device deployment by ensuring secure access
- Resolved end-user incidents using ServiceNow, improving response time and user productivity
- Managed enterprise mobile devices in a healthcare environment, ensuring security and compliance standards
- Enforced device security policies and access controls to protect organizational data and ensure compliance
Retail Sales Representative
T-Mobile
Bethel Park, PA
10.2025 - Current
- Troubleshot mobile device issues and restored service functionality for customers in a high-volume retail environment
- Resolved connectivity and device configuration issues to restore customer service functionality
- Educated customers on devices, operating systems, and service solutions
- Processed billing, returns, and account updates accurately
- Collaborated with team members to meet store performance goals
- Delivered customer-focused technical support in a fast-paced retail environment
Professional Driver
Pitt-Ohio
Eighty-Four, PA
03.2023 - 10.2025
- Ensured on-time delivery performance while maintaining strict safety compliance
- Coordinated with dispatch to resolve routing and operational issues efficiently
- Improved route efficiency through planning and communication
- Built positive client relationships through professionalism and service reliability
Education
Cybersecurity - Certificate
Google Coursera
Online03-2026
Google AI -
Google Coursera
Online03-2026
CompTIA A+ - IT Support Training Program
Per Scholas
Pittsburgh, PA02-2026
Business Analysis & Process Management Certificate / Foundations of Project Management Certificate -
Google Coursera
Online03-2024
Skills
- Technical Support & Troubleshooting
- MDM- (Workspace ONE), Apple Business Manager (ABM)
- Device provisioning, enrollment, and lifecycle management
- Microsoft 365
- Device setup & configuration
- OS support (Windows, Linux fundamentals, iOS)
- ServiceNow, Groundwork
- Software & Systems
- IOS, macOS, Windows 10/11,Linux
- ServiceNow (Ticketing system)
- Slack, Zoom, Canvas
- Virtual lab environments
- Cloud fundamentals
- Scheduling & record-management systems
- Customer Support & Communication
- Customer service & user assistance
- Issue escalation
- De-escalation
- Operations & Documentation
- Record keeping
- Compliance documentation
- Quality assurance procedures
- Scheduling & workflow coordination
- Process adherence
- Professional Strengths
- Reliability & accountability
- Adaptability
- Software installation
- Hardware support
- System administration
- Ticketing systems
- IT diagnostics
- Technical documentation development
Timeline
End User Support Analyst (Mobility)
CDW (Contracted to Highmark Health)
03.2026 - Current
Retail Sales Representative
T-Mobile
10.2025 - Current
Professional Driver
Pitt-Ohio
03.2023 - 10.2025
CompTIA A+ - IT Support Training Program
Per Scholas
Cybersecurity - Certificate
Google Coursera
Google AI -
Google Coursera
Business Analysis & Process Management Certificate / Foundations of Project Management Certificate -
Google Coursera