Addison RIley
Lexington,KY
Summary
Versatile and compassionate professional with a track record of exceeding expectations at God's Pantry Food Bank. Skilled in conflict resolution and analytical thinking, adept at improving customer retention and enhancing service quality. Proven success in client advocacy and maintaining meticulous case documentation, contributing to positive outcomes in diverse roles.
Overview
2
2
years of professional experience
Work History
Fayette County Pantry Program Intern
God's Pantry Food Bank
08.2024 - Current
- Distributed food boxes with carefully selected essentials to families in need.
- Kept case files updated, accurate and aligned with requirements.
- Coordinated with different service providers to meet clients' individual needs.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Maintained knowledge of current legislation, regulations, policies, and best practices within the field.
Small Business Owner
The Yarn Yard Crochet
03.2024 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Sales Associate
H&W Sports Shop
08.2023 - 05.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Line Cook
Bright Leaf Golf Resort
04.2023 - 08.2023
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Proven ability to learn quickly and adapt to new situations.
Education
BSW - Social Work
Campbellsville University
Campbellsville, KY12-2024
High School Diploma -
Mercer County Senior High School
Harrodsburg, KY05-2022
Skills
- Compassionate
- Client Advocacy
- Conflict Resolution
- Analytical Thinking
- Case Documentation
- Strengths-based solution-focused therapy
- Efficient under pressure
- Attention to Detail
Timeline
Fayette County Pantry Program Intern
God's Pantry Food Bank
08.2024 - Current
Small Business Owner
The Yarn Yard Crochet
03.2024 - Current
Sales Associate
H&W Sports Shop
08.2023 - 05.2024
Line Cook
Bright Leaf Golf Resort
04.2023 - 08.2023
BSW - Social Work
Campbellsville University
High School Diploma -
Mercer County Senior High School
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