Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Drea VanDerslice

Lincoln,NE

Summary

Dedicated professional with a strong background in family intervention and advocacy, leveraging personal and professional experiences to support at-risk families. Proven track record in guiding families through challenging situations and working toward lasting resolutions. Adept at building trust, coordinating resources, and collaborating with multidisciplinary teams to create individualized intervention plans. Known for empathy, reliability, and a solutions-driven approach, with a commitment to child and family welfare. Highly organized, with expertise in case management, communication, and navigating complex systems to ensure the best outcomes for families. Passionate about empowering families and promoting long-term stability.

Overview

10
10
years of professional experience
1
1
Certification

Work History

People's Pantry Coordinator

Center for People
Lincoln, NE
08.2022 - 05.2024
  • Demonstrated superior customer service through attentive listening, quick problem resolution, and friendly interactions
  • Assisted management team in creating promotional materials for upcoming events and outside resources
  • Greeted customers and engaged in conversation to assess needs
  • Utilized interpersonal and conflict resolution skills to resolve customer disputes efficiently
  • Researched outside resources information for clients
  • Developed strong customer relationships through effective communication skills and problem-solving techniques.

Resources Specialist

Center for People
Lincoln, NE
10.2020 - 08.2022
  • Conducted assessments of resources to ensure compliance with applicable regulations.
  • Drafted, reviewed and revised policies and procedures related to resource utilization.
  • Identified areas for improvement in resource management practices.
  • Provided technical assistance to staff on proper use of resources.
  • Coordinated with other departments to identify and resolve resource issues.
  • Analyzed data from multiple sources to identify trends in resource consumption.
  • Reviewed requests for new or additional resources and made recommendations accordingly.
  • Coordinated relevant outside resources and helped secure necessary referrals.

Administrative Assistant

Center for People
Lincoln, NE
02.2018 - 10.2020
  • Demonstrated excellent written and verbal communication abilities when interacting with clients and colleagues
  • Maintained confidentiality of sensitive company information while performing daily duties
  • Created detailed reports by compiling data from multiple sources into concise summaries
  • Managed incoming calls efficiently while providing exceptional customer service
  • Conducted research and compiled data for reports
  • Collaborated with team members to develop and implement processes
  • Answered telephones to give information to callers, take messages, or transfer calls
  • Created, maintained and entered information into databases.

Food delivery driver

Postmates
Lincoln
07.2018 - 03.2020
  • Ordered food and delivered to customers
  • Arranged timely deliveries.

Sales associate

Sears Holdings Company
Lincoln
08.2017 - 12.2018
  • Assisted Customers with their mattress inquiries and store purchases
  • Oversaw completion of customer transactions.

Certified Nursing Assistant

Lancaster Rehabilitation Center
Lincoln, NE
10.2014 - 11.2017
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Observed patients for any changes in their physical or mental condition.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.

Education

Associate of Applied Science -

Metropolitan Community College
Omaha, NE
09-2027

Communication Studies and Business Management -

Southeast Community College, Lincoln
03.2017

Certified Nursing Assistant - CNA/ Med Aid

Providence Health Career Institute, Lincoln
Lincoln
10-2014

Skills

  • Client Advocacy
  • Service planning
  • Resource Navigation
  • Crisis Assessment
  • Patient-centered care
  • Client Confidentiality
  • Client documentation
  • Trauma-informed therapy
  • Case Documentation
  • Analytical Thinking
  • Conflict Resolution
  • Crisis Intervention Techniques
  • Independent Judgment
  • Cultural Competency
  • Community outreach expert
  • Community Resources
  • Staff Training and Onboarding
  • Community Referrals
  • Compassionate
  • CPR, First Aid, AED
  • Child Development
  • Data collection and management

Languages

American Sign Language
Professional
Arabic
Elementary
Spanish
Limited
French
Limited
Kurdish
Elementary
Ukrainian
Elementary

Certification

  • Google Data Analytics Professional Certificate - Coursera.
  • CPR Certification - American Heart Association or Red Cross.

Timeline

People's Pantry Coordinator

Center for People
08.2022 - 05.2024

Resources Specialist

Center for People
10.2020 - 08.2022

Food delivery driver

Postmates
07.2018 - 03.2020

Administrative Assistant

Center for People
02.2018 - 10.2020

Sales associate

Sears Holdings Company
08.2017 - 12.2018

Certified Nursing Assistant

Lancaster Rehabilitation Center
10.2014 - 11.2017

Associate of Applied Science -

Metropolitan Community College

Communication Studies and Business Management -

Southeast Community College, Lincoln

Certified Nursing Assistant - CNA/ Med Aid

Providence Health Career Institute, Lincoln

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Drea VanDerslice