Addison Ritchey
Birchwood,TN
Summary
Dynamic and versatile professional with a proven track record in customer service and team leadership. Excelled in roles requiring problem-solving and open-mindedness, significantly enhancing customer satisfaction and operational efficiency. Skilled in cash handling and interpersonal communication, adept at fostering positive customer experiences and driving repeat business.
Overview
1
1
Certification
Work History
Cashier
Food City
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Restaurant Hostess
Amigos
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Reported problematic guests to management to foster safe and pleasant environment.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Restaurant Busser
Amigos
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Scare Actor
Haunted Hill Top
- Improvised character presentation and conversations with guests to provide immersive experience.
- Researched character types and delivered appropriate voice, gesture and physical presentation.
- Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.
- Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
Education
High School Diploma -
Chattanooga Central High School
Harrison, TNSkills
Leadership
Student council
Problem solving
Open mindedness
Discipline
Teamwork
Accomplishments
- Became the president of the Central High school Student Council.
- Was picked as the face of Central High school for the Hamilton County Student council.
- Was awarded the “Molly Marine” award for the highest physical fitness score out of the Southeast Tennessee Area Young Marines Junior Leadership School.
- Marit award for Tennessee Wesleyan University when accepted.
- The kindness award out of the school
- The Anti-bullying award for the school
Certification
- First Aid
- CPR
Additional Information
Was on the Central Softball and Cheer team. And graduating early because of the acceleration in credits compared to the rest of the junior class. In dual enrollment for Comp 1 and 2.
Timeline
Cashier
Food City
Restaurant Hostess
Amigos
Restaurant Busser
Amigos
Scare Actor
Haunted Hill Top
High School Diploma -
Chattanooga Central High School