Summary
Overview
Work History
Education
Skills
Timeline
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Addison Seaton

Collierville,TN

Summary

My time spent at Duck Donuts had proven I am a great multitasker who's quick on their feet. I don't hesitate to settle miscommunications between coworkers and customers whenever asked of me and I'm happy to aid my fellow employee in any task necessary. I spend a good portion of my time at Duck Donuts training incoming employees and helping push them in the right direction throughout their first few days. I encourage constant cleanliness and customer interaction. Urging them to learn new stations and recipes whenever possible to keep them on their toes. Overall, I would say I greatly enjoy having the opportunity to mentor and get to know new employees and the connections made with costumers.

Overview

2
2
years of professional experience

Work History

Shift Leader

Duck Donuts
03.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Completed opening and closing procedures smoothly and efficiently.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.


Shift Lead

Vampire Penguin
07.2023 - 11.2023
  • Completed store opening and closing procedures and balanced tills.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.

Education

High School Diploma -

Collierville High School
Collierville, TN
05-2026

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Multitasking
  • Cleanliness
  • Strong verbal and written communication
  • Team supervision
  • Conflict resolution
  • Patience
  • Level headedness
  • Quick on feet

Timeline

Shift Leader

Duck Donuts
03.2024 - Current

Shift Lead

Vampire Penguin
07.2023 - 11.2023

High School Diploma -

Collierville High School

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Addison Seaton