I have a proven track record of enhancing client satisfaction and fostering positive family interactions at the Fairfield County Visitation Center. I am skilled in active listening and effective communication and adept at creating safe and supportive environments. I demonstrate reliability and cultural sensitivity, significantly improving case management efficiency. I always want to learn and grow in my profession and further my education in family services.
Overview
13
13
years of professional experience
Work History
Visitation Monitor
Fairfield County Visitation Center
04.2021 - Current
Improved client satisfaction by addressing concerns promptly and professionally.
Providing a neutral and unbiased presence to all participants, ensuring that the visitation process was fair and impartial for all parties involved.
Ensured all visitations adhered to court orders, providing detailed documentation of each interaction.
Supported positive interactions between family members through active listening and effective communication techniques.
Enhanced visitation experiences by maintaining a safe and comfortable environment for children and their families.
Maintained accurate records of visitations, contributing to efficient case management processes.
Addressed any behavioral issues promptly during visits, using de-escalation techniques when necessary.
Participated in professional development and training opportunities to enhance clinical skills.
After-School Site Coordinator
After-School Programs of Lancaster
09.2021 - 01.2022
Organized special events such as holiday parties or end-of-year celebrations that fostered community engagement within the school setting.
Managed day-to-day operations of expanded learning program.
Incorporated social-emotional learning into daily activities to enhance students'' self-awareness, decision-making skills, and empathy.
Developed individualized learning plans for students requiring additional support, ensuring that their academic needs were met in the after-school setting.
Esthetician
Self Employed
10.2017 - 12.2021
Recommended retail products for at-home use.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Welcomed clients arriving for appointments.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
Daycare Teacher
Fairfield Christian Academy
01.2015 - 08.2017
Guided students through daily routines, instilling a sense of responsibility and independence within each child.
Instructed children in health and personal habits, such as eating, resting, and toileting.
Engaged with children on individual basis to build positive relationships and promote learning.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
Actively encouraged children to develop their communication, problem-solving and social skills.
Monitored classroom to verify safe and secure environment.
Organized and supervised large and small group activities.
Incorporated music, art and literature into curriculum.
Established positive relationships with students and families.
Private Nanny
Friels Family
09.2013 - 01.2015
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Taught children everyday skills and language.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
Assisted with homework and school projects, fostering a love for learning in the children.
Oversaw household duties such as light housekeeping tasks or running errands when required.
Provided safe transportation to and from school, extracurricular activities, and other events.
Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.