Carla Lopez
Barstow,CA
Summary
Dynamic professional with a strong background in training and customer service, notably at Raising Canes. Demonstrates reliability and patience while enhancing team performance and ensuring compliance with safety protocols. Skilled in conflict resolution and maintaining confidentiality, fostering a respectful and diverse environment. Proven ability to optimize operations and improve service delivery.
Overview
17
17
years of professional experience
Work History
Visitation Monitor
On the Rise
Barstow, CA
02.2024 - 02.2026
- Monitored visitations to ensure compliance with safety protocols and regulations.
- Prepared detailed reports on visitation activities and participant behavior for review.
- Assisted in conflict resolution during visitations, promoting a positive environment.
- Coordinated schedules for visitations, optimizing time management and resource allocation.
Cook
Jack in the Box
07.2020 - 05.2023
- Prepared and cooked menu items according to restaurant standards.
- Maintained cleanliness and organization of kitchen workspace.
- Assisted in training new staff on food safety protocols.
- Monitored food quality and presentation before serving to customers.
Certified Trainer
Raising Canes
02.2021 - 04.2022
- Developed and implemented training programs for new team members to enhance service delivery.
- Facilitated hands-on training sessions to ensure compliance with operational standards and safety protocols.
- Assessed trainee performance and provided constructive feedback to improve skills and knowledge retention.
- Collaborated with management to refine training content based on employee feedback and operational needs.
Cashier/cook
Carl’s Jr
Barstow, CA
02.2016 - 04.2021
- Process transactions efficiently using cash register and POS systems
- Provide excellent customer service, addressing inquiries and resolving issues
- Maintain cleanliness and organization of workstations and dining areas
- Assist in training new staff on operational procedures and customer service standards
Cashier/stocker
99 Cents Only Stores Llc
Barstow Ca
07.2009 - 05.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash, credit, and debit transactions accurately to minimize discrepancies.
Education
High School Diploma -
Central High School
Barstow, CA06.2011
Skills
- Patience and tolerance
- Reliability and punctuality
- Maintaining confidentiality
- Respect for diversity
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Visitation Monitor
On the Rise
02.2024 - 02.2026
Certified Trainer
Raising Canes
02.2021 - 04.2022
Cook
Jack in the Box
07.2020 - 05.2023
Cashier/cook
Carl’s Jr
02.2016 - 04.2021
Cashier/stocker
99 Cents Only Stores Llc
07.2009 - 05.2014
High School Diploma -
Central High School