Addison B. Spence
Sheridan,USA
Summary
Experienced with providing comprehensive technical support and troubleshooting. Utilizes effective problem-solving techniques to resolve issues promptly and efficiently. Strong understanding of IT systems and customer service principles, ensuring high user satisfaction.
Overview
4
4
years of professional experience
Work History
Information Systems Help Desk Assistant II
Sheridan Memorial Hospital
12.2023 - Current
- Provide technical support to over 900 employees, troubleshooting hardware, software, and network issues, ensuring smooth daily operations and minimized downtime.
- Build and update users, computers, and organizational units in Active Directory on a daily basis, utilizing PowerShell scripts to implement changes more efficiently, which streamlined our user management process.
- Perform computer system administrator tasks and support, including managing VPN, Duo Security, Remote Desktop Services, and Citrix, which enhanced security and improved remote access for staff.
- Pursue continuous growth through learning opportunities offered by the hospital, including optional classes in Millennium Architecture and Cerner Command Language, which expanded my skill set and improved my contributions to the team.
Technical Assistant
Pepperdine University
09.2021 - 04.2022
- Managed the audio and sound system board during weekly music events. Coordinated audio setup for performers with a dedicated team, helping to quickly troubleshoot any equipment issues and maintain a seamless flow of the event.
Education
Bachelor of Science - Computer Science/Mathematics
Pepperdine University
Malibu, CA04.2023
Skills
- JavaScript
- Python
- C
- Java
- React
- Technical troubleshooting
- Escalation handling
- Help desk software
- Remote support experience
- Customer service
- Active Directory
- PowerShell
- VPN
- Duo Security
- Remote Desktop
- Citrix
- Customer Service
Timeline
Information Systems Help Desk Assistant II
Sheridan Memorial Hospital
12.2023 - Current
Technical Assistant
Pepperdine University
09.2021 - 04.2022
Bachelor of Science - Computer Science/Mathematics
Pepperdine University