Jose Cathcart Barrera
Boca Raton
Summary
Graduating with a management information systems degree and applying/further developing my skills through experience. I am passionate about software troubleshooting, server management, and networking. Eager to make valuable contributions and continue growing within a thriving company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information Technology Help Desk Technician II
Robertson, Anschutz, Schneid, Crane & Partners, PLLC
04.2024 - Current
- Researched and identified solutions to technical problems
- Responded to customer inquiries and provided technical assistance over phone and in person
- Maintained servers and systems to keep networks fully operational during peak periods
- Diagnosed and troubleshot hardware, software and network issues
- Client VPN/MFA configurations for FortiGate Firewalls
- Client for Citrix Workspace configuration
- IP Phone configuration for UCx/Allworx PBX systems
- Windows Workstation 10/11 installation/configuration
- Windows Server 2016 account management
- Print Server configuration
- Multifunction Printer configuration/troubleshoot
- User Badge Access systems configuration (Honeywell/Paxton10)
- Freshservice ticketing system knowledge
- Mimecast mail system knowledge
- Remote support software experience (ScreenConnect/TeamViewer)
- Imaging/Cloning software experience (CloneZilla/SmartDeploy)
- NAS/SAN server user access configuration
- Citrix HSD client troubleshoot
- Microsoft Intune
Information Technology Help Desk Technician I
Robertson, Anschutz, Schneid, Crane & Partners, PLLC
08.2023 - 04.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Associate - Management Information Systems
Moneague College
Jamaica, WISkills
- C#(NET)
- JavaScript
- Network configuration
- Microsoft Office
- Application support
- HTML/CSS
- Remote assistance
- Bash
- Server maintenance
- PowerShell
- Troubleshooting
- Security
- Customer Support
- Active Directory
- Group Policy
- PC Hardware
Certification
- AZ-900: Microsoft Azure Fundamentals, 12/2024
- CCNAv7 Cisco Networking Academy 'Introduction to Networks', 05/2023
- Fortinet Certified Fundamentals on Cybersecurity, 10/2024
- Fortinet Certified Associate on Cybersecurity, 11/2024
Coursework
- Database Management Systems
- Operating Systems
- Principles of Programming Languages
- Data Structures
- Systems Programming
- Web Development
- Introduction to Mobile App Development
- Networking and Communication Technology
- Fundamentals of Information Technology
Languages
English
Spanish
Timeline
Information Technology Help Desk Technician II
Robertson, Anschutz, Schneid, Crane & Partners, PLLC
04.2024 - Current
Information Technology Help Desk Technician I
Robertson, Anschutz, Schneid, Crane & Partners, PLLC
08.2023 - 04.2024
Associate - Management Information Systems
Moneague College