Addison Sutton
Courtesy Clerk
Indianapolis,IN
Summary
Successful courtesy clerk with 1.5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Great at training and giving tips to new employees to create a stronger, mutualistic team.
- Enthusiastic courtesy clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of bagging and training in the front end department. Motivated to learn, grow, and excel in consumer services.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Courtesy Clerk
Kroger
Indianapolis, IN
07.2021 - 12.2022
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Conducted one-on-one training with 5+ new employees to teach various store procedures.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Monitored safety and security concerns and reported to leadership for resolution.
- Returned unwanted items to correct store locations and restocked shelves.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Communicated professionally with colleagues, freelancers and clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided ongoing guest service.
- Managed timely and effective replacement of damaged or missing products.
- Recommended products to customers, thoroughly explaining details.
- Welcomed, greeted and assisted guests in high-traffic store, generating $unknown of dollars in business.
- Implemented and developed customer service training processes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 75+%.
- Processed monetary transactions by giving and receiving cash, processing coupons and refunds and applying discounts.
- Collected more than 70 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
2.5 Years Completed - Student
Lawrence Central High School
7300 E 56th St, Indianapolis, IN 46226 08.2020 - Current
Skills
Loading merchandise
undefinedTimeline
Courtesy Clerk
Kroger
07.2021 - 12.2022
2.5 Years Completed - Student
Lawrence Central High School
08.2020 - Current
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