Addison Wirth
Spokane,WA
Summary
Proven team player with a track record of enhancing customer satisfaction at IHOP, adept in cleanliness and customer-oriented services. Excelled in high-pressure environments, significantly improving guest experiences through efficient management and high-quality service delivery. Skilled in first aid and CPR, demonstrating a commitment to safety and excellence.
Overview
2
2
years of professional experience
Work History
Host
IHOP
Spokane, WA
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Assistant Barista
Mudslingers Drive-thru Coffee
Spokane, WA
01.2023 - 09.2024
- Assisted in maintaining a clean and organized workspace for excellent cafe presentation and efficient workflow.
- Contributed to inventory management by restocking supplies, reducing waste, and tracking expired products.
- Continuously sought opportunities for personal development through attendance at industry events, workshops, and training sessions.
- Upheld cafe reputation by consistently delivering high-quality beverages that met brand standards.
Lifeguard
Spokane Parks and Recreation
Spokane, WA
05.2022 - 10.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
On Track Academy
Spokane, WASkills
Cleanliness
Team player
Punctual
Customer oriented
Reservation coordination
Food running
Timeline
Host
IHOP
07.2024 - Current
Assistant Barista
Mudslingers Drive-thru Coffee
01.2023 - 09.2024
Lifeguard
Spokane Parks and Recreation
05.2022 - 10.2022
On Track Academy