Addisyn Graley
Qualia
San Marcos,TX
4
years of professional experience
Customer Support Specialist managing inbound service requests, documenting issues, and guiding users through product workflows with clear communication. Supports title and escrow professionals by answering questions, troubleshooting platform problems, and coordinating follow-up until concerns are resolved. Applies communication and problem-solving skills to keep service interactions organized and helpful.
Work History
Customer Support Representative
6 Months- Document 15-20 customer cases daily with clear notes to support issue resolution and handoffs.
- Track 60-70 support tickets weekly to prioritize title and escrow inquiries and keep follow-up work moving.
- Troubleshoot inbound calls and emails, guiding customers through platform navigation, software workflows, and product functionality.
- Coordinate escalation workflows with internal teams to resolve technical issues and keep customers informed on next steps.
- Build working knowledge of title and escrow processes to better support business professionals using daily operational tools.
Retail Associate - Sales & Inventory
3 Years 11 Months- Monitor product sales and inventory levels.
- Advise owners on strategic reorders and discontinuation of low-performing items to optimize inventory and sales.
- Conduct cycle counts and full physical inventories.
- Maintain accurate inventory records and documentation, updating item descriptions, SKU data, and stock adjustments.
Nanny / Childcare Provider
2 Years 4 Months- Built strong relationships with the family through dependable communication and a professional, supportive approach.
- Enforced house rules and redirected behavior to maintain a safe, structured home environment.
- Maintained clean facilities by following family protocols and keeping shared areas organized.
Daycare/ school Teacher
4 Months- Facilitated a warm, supportive environment for developing academic, social, and emotional growth.
- Increased parent satisfaction with regular communication about their child's progress and daily experiences.
Education
Bachelor of Arts - Communications
Alpha Delta Pi
Skills
Data analysis & reporting
Sales & trend analysis
KPI tracking
Problem solving
Interpersonal communication
Escalation management
Collaboration & teamwork
Inventory control
Stock reconciliation
Workflow documentation
Order tracking
Case notes documentation
Zendesk
Escalation workflows
Ticketing systems
Timeline
Customer Support Representative
Qualia
04.2026 - CurrentRead More
Nanny / Childcare Provider
Childcare
08.2023 - 12.2025Read More
Daycare/ school Teacher
Wonderland School
01.2023 - 05.2023Read More
Retail Associate - Sales & Inventory
Tia’s Boutique
05.2022 - 04.2026Read More
Texas State University
Bachelor of Arts from Communications
Read More