Addriana Rosa
San Bernardino,United States
Summary
People-oriented and dependable professional. With over 8 years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone or in person. Looking to contribute my skillset to a company's overall success.
Overview
9
9
years of professional experience
Work History
Warehouse Lead
Burlington Coat Factory Distribution Center
San Bernardino, CA
06.2022 - Current
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Resolved any customer service issues related to orders picked up from the warehouse.
- Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
Server
Dennys Restaurant
Highland, CA
12.2017 - 06.2022
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Office Assistant
Pheonix Community Counseling Center
San Bernardino, CA
10.2015 - 12.2017
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
Education
GED -
San Bernardino Adult School
San Bernardino, CA06-2008
Skills
- Positive and professional
- Cash Handling
- Check payment processing
- Exceptional customer service
- Strong Work Ethic
Languages
Spanish
Professional
References
References available upon request.
Timeline
Warehouse Lead
Burlington Coat Factory Distribution Center
06.2022 - Current
Server
Dennys Restaurant
12.2017 - 06.2022
Office Assistant
Pheonix Community Counseling Center
10.2015 - 12.2017
GED -
San Bernardino Adult School