Emil Martinez
Hazleton,PA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Meticulous Money Handler with reliable eye for detailed counts and distribution of large cash deposits. Aware and thoughtful cashier with dedication to detailed oversight of cashier operations and patience despite often convoluted accounting procedures. Collaborative team member with trust and leadership in following regulated protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Lead
Niagara Bottling, LLC
Hazleton, PA
04.2024 - Current
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
Notary Public
LW Pocono
Hazleton, PA
04.2022 - 04.2024
- Verified customer signatures and identification documents.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Attested to the authenticity of signatures on official documents.
- Ensured that all signers understood the contents of documents they were signing.
- Maintained records of all notarial acts performed.
- Provided a secure environment for document signings.
- Conducted research to verify facts associated with notarizations.
- Followed state laws regarding proper completion of notarial acts.
Customer Service Representative
LW POCONO
Hazleton, PA
04.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Insurance Agent in Training
LW POCONO
Hazleton, PA
04.2022 - 04.2024
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
Bookkeeping Assistant
LW Pocono
Hazleton, PA
04.2022 - 04.2024
- Maintained accurate records of financial transactions and organized ledgers.
- Provided customer service regarding billing inquiries.
- Generated monthly financial statements for internal use.
- Monitored accounts to ensure payments are up to date.
- Recorded journal entries into the accounting system software program.
- Assisted external auditors during annual audits by providing requested documents in timely manner.
- Maintained sales records with payment details and invoices.
Warehouse Order Picker
Walmart DC 7030
Hazleton, PA
03.2020 - 04.2022
- Verified inventory records with actual items in the warehouse.
- Utilized hand-held scanners to locate and pick orders from shelves.
- Loaded merchandise onto carts or pallets for transport to designated areas.
- Organized order picking by utilizing bin locations, product codes, and other identifying information.
- Maintained cleanliness of the warehouse area by sweeping floors, dusting shelves, and removing debris.
- Inspected stock items for defects or damages before placing them into storage bins.
Education
Bachelor of Science - Computer Science And Programming
Wilkes University
Wilkes-barre, PA06-2025
High School Diploma -
Hazleton Area High School
Hazle Township, PA06-2019
Skills
- Appointment Scheduling
- Consultative Sales
- Paperwork Processing
- Product Knowledge
- Data Collection
- Report Generation
- Account updating
- Call Management
- Calendaring
- Sales expertise
- Microsoft Outlook
- Money handling abilities
- Positive and professional
- Document evaluations
- Fraud understanding
- Recordkeeping skills
- Fraud prevention
- Documentation skills
- Meeting Coordination
- Office Administration
- Database Management
- Phone reception
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Notary Public
References
References available upon request.
Timeline
Warehouse Lead
Niagara Bottling, LLC
04.2024 - Current
Notary Public
LW Pocono
04.2022 - 04.2024
Customer Service Representative
LW POCONO
04.2022 - 04.2024
Insurance Agent in Training
LW POCONO
04.2022 - 04.2024
Bookkeeping Assistant
LW Pocono
04.2022 - 04.2024
Warehouse Order Picker
Walmart DC 7030
03.2020 - 04.2022
Bachelor of Science - Computer Science And Programming
Wilkes University
High School Diploma -
Hazleton Area High School
Similar Profiles
Fadetria BentonFadetria Benton
Inventory Associate at Niagara Bottling, LLCInventory Associate at Niagara Bottling, LLC
Fillipe RezendeFillipe Rezende
IT Systems Functional II - WMS at Niagara Bottling, LLCIT Systems Functional II - WMS at Niagara Bottling, LLC
Syphanna PrumSyphanna Prum
Warehouse Lead at Niagara Bottling, LLCWarehouse Lead at Niagara Bottling, LLC
Corey VickersCorey Vickers
Production Supervisor Hotfill at Niagara Bottling, LLCProduction Supervisor Hotfill at Niagara Bottling, LLC
Milly R SanchezMilly R Sanchez
Line Operator at AlphiaLine Operator at Alphia