Addy Kerner
Ely,NV
Summary
Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Skilled in working with others. Studied abroad, gained an international perspective and grew in maturity. Able to fluently speak two languages and able to hold conversations in six. Will graduate with an advanced high school diploma, as well as an associate's degree.
Overview
3
3
years of professional experience
Work History
Housekeeper
La Quinta
07.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Lifeguard
Aquatic Center
06.2021 - 07.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Monitored around 100 guests per rotation.
- Attentively monitored swimmers to identify distress.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Hostess
Margaritas
08.2020 - 09.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Managed over 300 customers per shift
Education
High School Diploma -
White Pine High School
Ely, NV06.2024
Associate of Arts -
Great Basin College
Ely06.2024
Skills
- Critical Thinking
- Pool Operations
- First Aid
- Cleaning and Sanitation
- Swimming Lessons
- Problem Resolution
- Phone Inquiries
- Guest Experience Management
- Guest Accommodations
Volunteer Work
- Volunteer experience with several events for Rotary in the community including the annual Ice Fishing Derby, Golf Tournament, and seasonal activities.
- Volunteer experience with providing food and other necessities for veterans through the Elk's Foundation.
- Seasonal volunteer experience with the Chamber of Commerce including Trick-or-Treat the streets, parades, and other community events.
- Help teach kids at church at least three hours a week.
- Other volunteer work throughout the year with events that involve many leadership skills including greeting the community to events, serving food to the town every 4th of July, and showcasing prizes for P.E.O. dinners.
Timeline
Housekeeper
La Quinta
07.2023 - Current
Lifeguard
Aquatic Center
06.2021 - 07.2022
Hostess
Margaritas
08.2020 - 09.2021
High School Diploma -
White Pine High School
Associate of Arts -
Great Basin College