Addylayde Burkeen
Overland Park,Kansas
Summary
Currently a Clinical Specialist with 2 years of optical experience at Visionworks, maintaining my ability to enhance patient experiences through effective communication and problem-solving. Proven ability to educate patient's on the importance of having the correct lens for their prescription and educate patient's on the importance of taking care of their eye health, fostering strong relationships and ensuring satisfaction. Highly adaptable and reliable, committed to delivering exceptional service to every patient.
Overview
3
3
years of professional experience
Work History
Clinical Specialist
Visionworks
Lee's Summit, MO
08.2025 - Current
- provided optimal assistance to optometrist by cleaning and preparing exam rooms, tools, and equipment.
- tested patients vision during preliminary screenings and answered and questions or concern patients have.
- handled confidential patient information and medical history.
- created chief complaints and gathering necessary information from patient’s before handing them off to the optometrist.
- managed contact trial lens supply placing order as needed.
- Managed inventory of optical products, ensuring availability of necessary items for patient services.
- Addressed patient inquiries effectively, providing information on insurance policies and payment options.
- Prepared reports and updated required documentation.
- coordinated contact lens insertion and removal educating patient's on the use of contact lens.
- participated in health events at T-mobile headquarters providing vision screenings and explain the benefits of their insurance and the importance of getting annual eye exams.
Sales Associate
Visionworks
Overland Park, KS
06.2023 - 08.2025
- Guided patients in selecting eyewear that fit their everyday needs and facial features.
- customized lens options to fit patients needs based on their lifestyle.
- provided adjustments on frames for optimal comfort.
- greeted patient's creating a welcoming space and providing personalized service.
- handle cash and credit transactions efficiently
- preformed regular inventory checks and maintain organized and attractive product displays.
- Processed sales transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barista
Dunkin Dounts
Overland Park, KS
01.2023 - 06.2023
- Prepared and served high-quality beverages following established recipes and customer preferences.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted in training new staff on coffee preparation techniques and customer service standards.
- Engaged with customers to provide excellent service, resolving inquiries and complaints promptly.
Education
High School Diploma -
Shawnee Mission North
Overland Park, KSSkills
- Customer relationship management
- highly adaptive
- Optical expertise
- Customer relations
- Problem-solving
- Reliability
- Critical thinking
- Adaptability and flexibility
- Patient education
- Team building
- Technical troubleshooting
- Professionalism
Timeline
Clinical Specialist
Visionworks
08.2025 - Current
Sales Associate
Visionworks
06.2023 - 08.2025
Barista
Dunkin Dounts
01.2023 - 06.2023
High School Diploma -
Shawnee Mission North