Addyson Glor
Charlotte,NC
Summary
Proven through problem-solving and customer service, Excelled in professions by significantly enhancing guest satisfaction and encouraging teamwork. Skilled in money handling and staff training, ensures operational excellence and polished company image. The dedication to learning and collaboration drives continuous improvement and positive outcomes.
Overview
2
2
years of professional experience
Work History
Front Desk Worker
Dave & Buster's
10.2023 - 05.2024
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
- Handled cash drawers and made sure the draw was correct.
- Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Team Member
Cookies And Cream
09.2022 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
Education
Bachelor - Sport, Entertainment, Event Management
Johnson & Wales University - Charlotte
Charlotte, NC05.2028
High School Diploma -
Battlefield High School
Haymarket, VA06.2024
Skills
- Money Handling
- Attention to Detail
- Staff Training
- Hospitality and Accommodation
- Teamwork and Collaboration
- Guest Satisfaction
- Following Instructions
- Willingness to Learn
- Cash Register Systems
- Customer Service
- Organizational Skills
- Front Desk Management
- Problem-solving abilities
Timeline
Front Desk Worker
Dave & Buster's
10.2023 - 05.2024
Team Member
Cookies And Cream
09.2022 - 07.2023
Bachelor - Sport, Entertainment, Event Management
Johnson & Wales University - Charlotte
High School Diploma -
Battlefield High School
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