Addyson Swenson
Waunakee
Summary
Dedicated professional with strong customer service skills. Experienced in conflict resolution and cash handling, aiming to enhance customer experiences and streamline service processes.
Overview
3
3
years of professional experience
Work History
Smoothie Maker/Cashier
Blended
Middleton
05.2025 - 11.2025
- Prepared smoothies following standard recipes and customer preferences.
- Guided customers in selecting smoothies tailored to dietary needs, enhancing their experience.
- Provided detailed descriptions of smoothie varieties to inform and assist customers in their choices.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Maintained cleanliness of workstations and equipment in a fast-paced environment.
- Stocked ingredients and supplies to ensure smooth operation throughout shifts.
- Worked with team members to streamline service processes during peak hours, ensuring timely customer satisfaction.
- Handled cash transactions accurately and managed point-of-sale system operations.
Customer Support
Dogtopia
Middleton
06.2024 - 09.2024
- Delivered exceptional customer support via phone, email, and in person, ensuring customer satisfaction and loyalty
- Demonstrated professionalism and empathy in addressing customer concerns, fostering positive relationships and trust
- Handled customer escalations by thoroughly investigating issues and providing timely resolutions, enhancing customer experience
- Collected dogs from designated playroom and returned them to owners' vehicles promptly.
- Escorted dogs from owners' vehicles to their designated playrooms in an organized manner.
- Maintained front desk and the rest of the building, making sure it’s always kept tidy
- Monitored and organized dogs' belongings to ensure prompt return to owners after visits.
Hostess/Food Runner
The Lone Girl Brewing Company
Waunakee
03.2023 - 08.2023
- Greeted and seated guests promptly in a welcoming environment.
- Provided menus and informed guests about daily specials and brewery offerings.
- Managed waitlists to effectively set and meet guest expectations during busy hours.
- Coordinated with servers to maintain seamless service during peak periods.
- Bussed tables to support servers during peak dining hours.
- Assisted in maintaining cleanliness and organization of dining areas.
- Addressed guest inquiries and resolved concerns, enhancing overall guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders
Education
High School Diploma -
Waunakee Community School District
Waunakee, WI06.2026
Skills
- Cash handling
- Product knowledge
- Customer service
- Time management
- Conflict resolution
- Team collaboration
Timeline
Smoothie Maker/Cashier
Blended
05.2025 - 11.2025
Customer Support
Dogtopia
06.2024 - 09.2024
Hostess/Food Runner
The Lone Girl Brewing Company
03.2023 - 08.2023
High School Diploma -
Waunakee Community School District