Adebayo Afolabi
Joilet,Illinois
Summary
Detail-oriented IT professional with extensive experience in software development, system administration, and technical support. Demonstrates expertise in enhancing system performance and network infrastructure, with a proven track record of successful project management and team collaboration. Dedicated to leveraging technical skills and industry knowledge to drive organizational success and continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Field IT Support Engineer
Unisys Corporation
Naperville, IL
10.2021 - Current
- Installed and configured Windows and macOS operating systems
- Enhanced network infrastructure through strategic design and implementation.
- Monitored progress of help desk tickets using ServiceNow systems
- Handled integration and maintenance for Microsoft Office 365 tools.
- Oversaw AD administration, modifying and managing user account group permissions
- Provided support/break-fix for over 500 desktops, laptops, printers, and other computer peripherals.
- Led the upgrade of network infrastructure, improving system efficiency and user satisfaction.
IT SUPPORT TECHNICIAN
ADVENTHEALTH
Lagrange, Illinois
09.2019 - 10.2021
- Installed desktop hardware and software, including desktops, laptops, Macs, printers, scanners, PDAs, operating systems, and standard applications.
- Deployed applications via workstation management software.
- Ensured timely updates and resolutions for ServiceNow tickets
- Conducted both remote and in-person troubleshooting sessions
- Administered Microsoft Office 365.
- Streamlined application deployment, enhancing operational productivity and user experience.
IT Technical Support Specialist
Nutrivo
Aurora, Illinois
10.2017 - 09.2019
- Installed, modified, and made repairs to computer hardware/software systems and devices.
- Participated in the maintenance, implementation, troubleshooting, and end-user support for applications and mobile devices.
- Processed requests for moves, new hires, and terminations.
- Administered Microsoft Office 365 workloads.
- Tracked progress of tickets in SolarWinds system.
- Configured and troubleshooted VPN access software for users.
- Spearheaded end-user support initiatives, significantly reducing resolution times, and increasing user satisfaction.
LEAD IT SUPPORT SPECIALIST
MUTUAL BENEFITS
05.2012 - 10.2017
- Led a team in providing comprehensive technical support, installation, configuration, and troubleshooting.
- Collaborated on documentation for IT processes and procedures, conducted user training sessions, and managed Microsoft Office 365.
- Played a key leadership role in IT projects, ensuring successful system upgrades and network enhancements.
- Drove IT projects to successful completion, ensuring system upgrades and network enhancements met all objectives.
IT SUPPORT SPECIALIST
Support Systems
- Provided advanced IT support, troubleshooting, and leadership for a range of desktops, laptops, and peripherals.
- Played a key role in the successful execution of critical IT projects.
- Trained new employees on the use of computer systems and programs.
- Maintained an inventory of all IT equipment in the organization.
Education
Bachelor of Arts - Applied Physics
University of Lagos
Lagos, NigeriaCisco -
CCNA
Dell -
Dell Certified Technician
Skills
- Network and security
- Software and Hardware Support
- System Administration
- VoIP Systems
- Server Management
- Incident Management
- Virtualization Technologies
Timeline
Field IT Support Engineer
Unisys Corporation
10.2021 - Current
IT SUPPORT TECHNICIAN
ADVENTHEALTH
09.2019 - 10.2021
IT Technical Support Specialist
Nutrivo
10.2017 - 09.2019
LEAD IT SUPPORT SPECIALIST
MUTUAL BENEFITS
05.2012 - 10.2017
IT SUPPORT SPECIALIST
Support Systems
Bachelor of Arts - Applied Physics
University of Lagos
Cisco -
CCNA
Dell -
Dell Certified Technician