LEONARDO ASONG
Atlanta, GA,GA
Summary
Passionate and experienced IT Support Engineer with a proven track record of delivering high-quality technical assistance and resolving complex issues in fast-paced environments. Recognized for excellence with multiple nominations for Employee of the Month and winning the title once, as well as being nominated for Employee of the Year while working as a contracted vendor in the first year of employment. Skilled in providing comprehensive support for enterprise-level systems, including hardware, software, and network infrastructure. A growth-oriented individual who actively leverages a home network to expand knowledge and gain a deeper understanding of IT concepts, ensuring up-to-date expertise in the ever-evolving world of managed enterprise support technology
Overview
4
4
years of professional experience
Work History
IT SUPPORT ENGINEER / FIELD TECHNICIAN
Ripple IT
Atlanta, United States
07.2023 - Current
- Manage and maintain enterprise infrastructure, including servers, workstations, and network devices, ensuring consistent system performance and security
- Provide on-site and remote technical support for clients, troubleshooting and resolving hardware, software, and network issues to ensure minimal downtime
- Collaborate with vendors, contractors, and third parties to manage warranties, troubleshooting hardware and software issues, and ensure timely project resolutions
- Oversee the employee lifecycle by setting up new hire computers, configuring user accounts, and offboarding terminated employees, ensuring smooth transitions and system access management
DESKTOP SUPPORT TECHNICIAN
4BIS.COM
Cincinnati, United States
07.2022 - 02.2023
- Delivered first-line technical support, efficiently managing multiple support channels, including phone, email, and online ticket submissions
- Resolved Tier 1, 2, and 3 technical issues, troubleshooting hardware, software, and network problems for end-users, escalating complex issues to senior teams as needed
- Deployed and supported enterprise applications, including Microsoft 365, VPN clients, antivirus software, etc., ensuring optimal performance
- Provided tiered escalation support for complex technical issues, collaborating with senior IT staff to resolve and document critical issues
IT ASSET & SUPPORT SPECIALIST
Summit Country Day School
Cincinnati, United States
06.2021 - 07.2022
- Managed the preparation and deployment of devices, including imaging, configuration, and quality assurance to guarantee devices were classroom ready
- Streamlined the inventory process, overseeing device lifecycle management, from procurement through to end-of-life disposal
- Supported faculty and staff with hands-on troubleshooting and technical assistance, ensuring seamless technology integration in educational environments
- Developed and maintained documentation for imaging processes, troubleshooting guides, and inventory tracking to streamline future operations and training
Education
BACHELOR OF SCIENCE - BUSINESS ANALYTICS AND INFORMATION SYSTEMS
Xavier University
Cincinnati, OH05.2021
Skills
- Firewall management
- Wireless networking
- Network architecture
- System administration
- Desktop deployment
- IT asset management
- Service level agreements
- Remote desktop support
- VoIP systems
- Network security
- Email administration
- Information protection
- TCP/IP
- Desktop support
Timeline
IT SUPPORT ENGINEER / FIELD TECHNICIAN
Ripple IT
07.2023 - Current
DESKTOP SUPPORT TECHNICIAN
4BIS.COM
07.2022 - 02.2023
IT ASSET & SUPPORT SPECIALIST
Summit Country Day School
06.2021 - 07.2022
BACHELOR OF SCIENCE - BUSINESS ANALYTICS AND INFORMATION SYSTEMS
Xavier University
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