Adebukola Olubiyi

I aim to contribute to the development of a global brand through professionalism and excellence in service. I am an analytical problem-solver with talents for team building, leading and motivating. Over the course of my career, I have developed a strong aptitude for customer relations and relationship management. I am a resourceful and result oriented individual with working experience spanning marketing, admin, customer service, banking operations and other key back office functions. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Served as co-lead for branch operations cost reduction project which resulted in 18.5% reduction in bank-wide branch costs.
• Earned the best Customer Service Officer awards for 2 years in a row owing to zero error rate for all transactions and less than 1% exception on documentation within the region.
• Contributed to saving the bank about $10milion by serving on the business process engineering team.
• Achieved Anti-money laundry compliance within the southwest region of the bank through effectively helping all branches to address compliance defects.

• 2006/07, STARS Awardee, Best CSO (Customer Service Officer) - Western Region, Oceanic Bank
• 2005/06, STARS Awardee, Best CSO (Customer Service Officer) - Western Region, Oceanic Bank
• 2001, Best Overall Graduating Student, Faculty of Technology, Lagos State University
• 2001, Best Graduating Student, Chemical & Polymer Engineering, Lagos State University

• Travelling
• Reading

2023 - Business Analysis, School of Mentoring, UK

2022 - Project Management Professional Training, Alkic Consulting

2021 - Leadership and Management, University of Washington 

2020 - Project Management, University of Washington