Adedamola Adebayo Dosunmu
Durham,North Carolina
Summary
Upcoming It candidate with the abilities to manage, setup and maintain a home or small office business wireless network experience providing technical help desk support troubleshooting hardware and software issues. Expanding on a solid technician foundation by activity pursuing additional CompTIA, Microsoft and Cisco certifications through an accredited, hands-on training program, offering, efficient customer retention and business success.
Overview
11
11
years of professional experience
Work History
Team lead
CORNING LIFE SCIENCE
02.2021 - Current
- Team management with 2years of experience in large manufacturing plant
- Proven strengths in quickly learning new processes, technologies, and machinery
- Increased productivity on different production line by 85%
- Reduced scrap value by75% by promptly communicating ideas and on the spot assessments to the tech team
- Helped to train new employees
- Also, as member of the safety team tasked whit ensuring my team members and coworkers adhere to the 5s Safety standards that govern safety on the production floor.
Receiving Associate
BURLINGTON COAT FACTORY
DURHAM
10.2020 - 02.2021
- Worked with a team to efficiently process store inventory
- Train new employees
- Provided timely inputs processing efficiency that saw an increase in productivity by 80
Business development officer
Hidden Secret
Lagos , United States
02.2019 - 12.2019
- Customer support: worked with a team of professional’s providing timely support to the customer, thereby ensuring an optimal uptime of 95
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Kept meticulous client notes and updated account information in company databases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Associate Customer Relationship Manager
Dosade Farms Ltd
Lagos
12.2018 - 02.2020
- While working at the hotspot: was also able to drive up customer foot traffic by introducing certain reward programs to new customers, ensured an increase 55% to 85%
- Cash remittance officer: Saddled with the responsibility of ensuring that physical cash was delivered to the bank at the start of every week.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
BUSINESS DEVELOPMENG SPECIALIST
SKYSTAR GLOBAL SOLUTIONS LIMITED
Lagos
07.2015 - 01.2019
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Networked among local business and community organizations to develop leads and generate business.
- Developed business pipeline using cold and warm techniques.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Reviewed client concerns and recommended appropriate changes to supervisors.
Business Development and Relationship officer
Oxygen broad band limited
Lagos
04.2012 - 11.2014
- Delivered campaigns to solidify new client opportunities and generate new business.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Collaborated with sales and marketing departments to support client acquisition.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Kept meticulous client notes and updated account information in company databases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Certification in progress: CompTIA: Network+, server +, Windows 7,10,11, Linux - Information Technology Security Administration
West
Associate of Applied Science - Business administration and management
Lagos City Polytechnic Ikeja
Lagos 11.2013
Ordinary National Diploma - Business administration and management
Lagos city polytechnic Ikeja
2010
High School Diploma -
Adebayo Mokuolu College
Ogba, Lagos 06.2004
Skills
- Contract Negotiation Expertise
- Cold Calling
- Identifying Investment Objectives
- Deep Knowledge of Business
- Retail Knowledge
- Performance Metric
- Marketing
Timeline
Team lead
CORNING LIFE SCIENCE
02.2021 - Current
Receiving Associate
BURLINGTON COAT FACTORY
10.2020 - 02.2021
Business development officer
Hidden Secret
02.2019 - 12.2019
Associate Customer Relationship Manager
Dosade Farms Ltd
12.2018 - 02.2020
BUSINESS DEVELOPMENG SPECIALIST
SKYSTAR GLOBAL SOLUTIONS LIMITED
07.2015 - 01.2019
Business Development and Relationship officer
Oxygen broad band limited
04.2012 - 11.2014
Certification in progress: CompTIA: Network+, server +, Windows 7,10,11, Linux - Information Technology Security Administration
West
Associate of Applied Science - Business administration and management
Lagos City Polytechnic Ikeja
Ordinary National Diploma - Business administration and management
Lagos city polytechnic Ikeja
High School Diploma -
Adebayo Mokuolu College