Adedotun Adeoye

Patient Care Tech work under the guidance of a supervisor to perform patient care operations Monitor patient health conditions and report the observations to Supervisor on regular basis. Assist in patient care services including bathing, feeding, toileting and other general hygiene and personal care. Set-up, operate and maintain medical equipment effectively. Make periodic patient rounds and attend to patient needs and requests.

Care Agent: Managed about 100 incoming phone calls and followed up to provided patient assistance via multiple EPIC, communication media and generated daily report on patient reach and cases provided appropriate solutions and alternatives within time limits. Book patient doctors appointments, appointment remainder and resolved patient complaints or escalate to appropriate personnel. Provided administrative support to managerial staff and other management duties.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Organized work to meet demanding production goals.
• Maintained quality assurance and customer satisfaction objectives.
• production of clear dental aligners
• Drafted preventive maintenance schedule to support equipment longevity.
• Inspected equipment to identify areas of wear or causes of malfunctions.