Adedoyin Olawuyi
Richmond,TX
Summary
Analytical and detail-oriented professional with over six years of experience in insurance claims, procurement, and customer service, now transitioning into marketing analytics. Skilled at interpreting complex data, identifying trends, and presenting actionable insights to support strategic decision-making. Adept at market research, consumer engagement, and digital tools that enhance brand growth and improve customer experiences. Skilled Claims Analyst with experience in analyzing and processing complex insurance claims. Possess strong analytical, problem-solving, and communication skills for effective liaison between clients and administrative personnel. Have demonstrated ability to streamline processes, improving efficiency and customer satisfaction in previous roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Complex Claim Analyst/Medical Billing Assistant
Promedical LLC
Lexington, Massachusetts
12.2022 - Current
- Reviewed and processed claims to determine eligibility and calculate payouts accurately.
- Communicated with policyholders to clarify coverage details and address concerns effectively.
- Prepared detailed reports on claims trends and performance metrics for management review.
- Utilized data analysis tools to track claims processing efficiency and recommend improvements.
- Maintained comprehensive documentation of claims activities to support audit processes.
- Reviewed and updated internal documentation to reflect current policies and procedures.
- Verified documents to ensure accuracy of information provided by customers.
- Followed all company procedures to keep data confidential.
- Prepared detailed reports on claim status, payment history, and other relevant information.
- Gathered proper documentation and data to prepare claims for submission.
- Analyzed claim data to identify trends and recommend process improvements.
- Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.
- Collaborated with legal team to resolve any disputes arising from denied or delayed payments.
- Monitored ongoing claims to adjust reserves as necessary and ensure accurate financial reporting.
- Documented all claims activities clearly and concisely in the claims management system.
- Analyzed claims data to identify discrepancies and ensure compliance with regulations.
Project Manager
Genpact
Houston, TX
12.2019 - 11.2022
- Created and presented detailed project reports, dashboards, and risk assessments to senior leadership, ensuring transparency and alignment with business goals.
- Mentored and coached junior project coordinators, improving team efficiency and collaboration.
- Followed up with insured individuals regarding premium and deductibles payments.
- Led cross-functional teams of 15+ members to deliver complex projects in credit card operations, including new product launches, digital payment integration, and fraud prevention initiatives.
- Credit cards Claims Service Companies
Claims Adjuster (Auto & Workers Compensation)
Yopet Consulting
Dallas, TX
12.2013 - 12.2019
- Analyzed large sets of claims data to identify patterns, trends, and potential risks, producing actionable reports for leadership.
- Prepared comprehensive quarterly performance reports, strengthening data visualization, and presentation skills.
- Conducted customer interviews to gather insights on claims experiences, applying findings to improve service processes.
- Collaborated with cross-functional teams to recommend process improvements that enhanced customer satisfaction.
- Utilized investigative research to ensure accuracy in data reporting, improving decision-making efficiency.
- Insurance Claims Service Companies
Procurement Officer
Energy Equity Resources
Lagos, Nigeria
12.2011 - 12.2013
- Conducted market research and risk analysis for new products and services, supporting data-driven purchasing decisions.
- Tracked, monitored, and analyzed spending activity to forecast needs and optimize budgets.
- Negotiated contracts with suppliers to ensure cost efficiency and value alignment.
- Built and maintained supplier relationships, reinforcing skills in stakeholder engagement and strategic planning.
- Created and maintained inventory databases, improving reporting accuracy and operational transparency.
- An Oil and Gas (E&P) Company
Education
Bachelor of Business Analytics -
Grand Canyon University
Arizona City, AZ11-2028
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Epic
- Typing speed
- Meditech
- Athena
- Logixtech
- Social media
- Data analysis
- Google Analytics
- Claims processing
- Risk assessment
- Reporting and documentation
- Problem-solving
- Process improvement
- Customer communication
- Claims history analysis
- Claim investigation
- Customer relationship management
- Strategic communication and presentation
- Risk analysis and business strategy
- Project coordination and team collaboration
- Billing and collection procedures
- Account follow-up
- Electronic health record software
- Data entry
- Patient account analysis
- Records maintenance
- Insurance billing
- Reimbursements
- Procedure coding
- Claims review
- Insurance claims
- HIPAA compliance
- Patient billing
- Medical billing technology
Certification
• Adjuster Pre-Licensing certification, #15605
• State of Texas Adjuster License—All Lines, #2284625
• Certificate of Attendance and Completion: Auto Live Desktop Training
• Introduction to Insurance Fraud Investigation (Nicta Certified)
• State of Texas Adjuster License—All Lines, #2284625
• Certificate of Attendance and Completion: Auto Live Desktop Training
• Introduction to Insurance Fraud Investigation (Nicta Certified)
Job Skills
- Marketing Analytics & Reporting
- Market Research & Consumer Insights
- Digital Marketing ( Social Media)
- Data Analysis (Excel, Google Analytics, Tableau)
- Customer Relationship Management
- Strategic Communication & Presentation
- Risk Analysis & Business Strategy
- Project Coordination & Team Collaboration
Timeline
Complex Claim Analyst/Medical Billing Assistant
Promedical LLC
12.2022 - Current
Project Manager
Genpact
12.2019 - 11.2022
Claims Adjuster (Auto & Workers Compensation)
Yopet Consulting
12.2013 - 12.2019
Procurement Officer
Energy Equity Resources
12.2011 - 12.2013
Bachelor of Business Analytics -
Grand Canyon University