Adeel Akbar
Senior Store Manager
Lusail
Summary
To excel in the corporate world and to make this job a carrier opportunity through sincerity and hard work, and work in an organization where can explore my strengths and values to groom myself and grow in this corporate sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Language
Work History
Senior Store Manager
Beauty Gallery And Wasayef Luxury Stores
06.2019 - Current
- Overall care of staff and their well-being.
- Presentation of store and advertising displays.
- Recruiting, performance management, and workplace scheduling.
- Product Management, including ordering, receiving, price changes, and handling damaged products and returns.
- Team Development, facilitating staff learning training and development.
- Problem-solving, handling unusual circumstances.
- To understand customer needs.
- Setting individual goals to achieve maximum possible revenue.
- Cycle counting of Gold and Diamond Jewellery.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences
- Planned and assigned workload by delegating tasks and directing team members
Sales Supervisor
Beauty Gallery And Wasayef Luxury Stores
03.2018 - 05.2019
- Directing managing and motivating the sales team,
- Revising and implementing sales targets.
- Handling customer issues.
- Delegating duties and helping out new employees.
- Assisting the Area Sales manager
- Supervising the shift structures.
- Handling employee issues and handling calls.
- Uniform briefing to staff towards achieving the desired sales figures.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
Sales Associate
Rasassi International LLC.
02.2014 - 02.2018
- Floor activities management.
- Instant customer complaint solution.
- Training employees about weekly and monthly offers and discount schemes.
- Engaged with customers to effectively build rapport and lasting relationships
- Built relationships with customers to encourage repeat business
- Prepared merchandise for sales floor by pricing or tagging
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Managed returns, exchanges and refunds in accordance with store policy
- Used in-store system to locate inventory and place special orders for customers
Works Manager
Maruti Suzuki Jamkash Vehicleads Pvt. Ltd.
06.2011 - 12.2013
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Maintained proper operation in whole organization.
- Handling all concerned issues, and customer complaints problems smoothly regarding marketing as well service field.
- Daily report to Maruti Suzuki India Limited.
- Address and solve complaints of customers after service.
- Look after customer care executives in their various activities like PSF, and SMR.CSI calling, appointments.Service due reminders’ etc.
- Receive and report all mail from Maruti Suzuki India Ltd.
- Prepare and send Monthly and Daily Necessary Reports. Making planning and strategy about load increment.
- Employee’s nomination for necessary Maruti-recommended training. And much more.
Education
MBA - Marketing And Finance
Rayat Institute of Engineering And Information.
Punjab India 04.2001 -
Bachelors in Commerce. (B,Com) - Business Study And Accountancy.
Islamia College of Science And Commerce.
Srinagar Kashmir, India 04.2001 -
Higher Secondary in Commerce Subjects. - Business Administration
Government Boys Higher Secondary
Srinagar Kashmir,India 04.2001 -
Skills
Store Maintenance
Employee Scheduling
Store Operations
Staff Management
Inventory Management
KPI Tracking
Customer Retention
Customer Service Management
Sales Promotion
Customer Service
Assignment Delegation
Business Growth Initiatives
Staff Scheduling
Hobbies
Reading Books, Cooking Food, Playing Cricket, spending time with elders to know about their past.
Timeline
Senior Store Manager
Beauty Gallery And Wasayef Luxury Stores
06.2019 - Current
Sales Supervisor
Beauty Gallery And Wasayef Luxury Stores
03.2018 - 05.2019
Sales Associate
Rasassi International LLC.
02.2014 - 02.2018
Works Manager
Maruti Suzuki Jamkash Vehicleads Pvt. Ltd.
06.2011 - 12.2013
MBA - Marketing And Finance
Rayat Institute of Engineering And Information.
04.2001 -
Bachelors in Commerce. (B,Com) - Business Study And Accountancy.
Islamia College of Science And Commerce.
04.2001 -
Higher Secondary in Commerce Subjects. - Business Administration
Government Boys Higher Secondary
04.2001 -