Shanaid Stephens
Addison,TX
Summary
Innovative Visual Merchandising Manager with many years of documented success at revolutionizing retail space for maximum customer traffic and sales volume. Inspiring, creative leader with corresponding commitment to executing detailed and efficient merchandising flawlessly. Dedicated to retail space that pleases and draws buying customers.
Results-driven retail management professional with strong focus on team collaboration and operational excellence. Skilled in inventory management, customer service, and staff training. Known for flexibility in adapting to changing needs and consistent track record of driving sales and enhancing customer satisfaction. Dependable leader with strategic mindset and ability to foster positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Store Manager
Goorin Bros
Dallas, TX
10.2024 - Current
- Led daily operations to enhance customer experience and drive sales growth.
- Managed inventory levels, ensuring optimal stock availability and reducing shrinkage.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed strategic merchandising plans to maximize product visibility and appeal.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Established strong vendor relationships, negotiating favorable terms to support business objectives.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
Product Manager
Club Monaco
Dallas, TX
05.2023 - 11.2024
- Maintained consistent communication with senior leadership regarding project progress.
- Assessed the effectiveness of current display designs, proposing and implementing necessary modifications.
- Oversaw the implementation of consistent window display and in-store fixture designs as per company standards.
- Recorded and monitored daily activities, keeping track of project progress for team members.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Implemented and monitored customer service protocols to maintain consistent quality levels.
Visual Merchandising Manager
Altar'd State
Dallas, TX
09.2022 - 05.2023
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
Store Manager
Janie and Jack
Plano, TX
08.2019 - 09.2022
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
District Sales Manager
Love Culture
TX
08.2015 - 08.2019
- Recruited new members for the sales team when needed according to established criteria.
- Created detailed reports summarizing all aspects of district operations including financials, staffing levels and customer feedback.
- Assessed employee performance through regular reviews and documented any areas needing improvement or development.
- Conducted regular meetings with sales staff to review progress against goals.
Store Manager
Soma Intimates
Addison, TX
08.2015 - 08.2016
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Visual Merchandising Manager
Forever 21
Grapevine, TX
11.2008 - 08.2015
- Evaluated existing display designs for effectiveness; recommended changes as needed.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
- Directed internal and external labor teams in physical merchandising setup and drove acquisition of supplies and accessories.
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
Education
Bachelor of Arts - Mass Communication
University of Houston - Downtown
Houston, TX12.2015
Skills
Competitive Analysis
Shipping New Products
Product Lifecycle Management
Prioritization and Execution
Troubleshooting and QA
Retail Operations
Sales monitoring
Customer experience
Team Collaboration
Mannequin and Prop Maintenance
Loss Prevention
Employee Training
Customer Service Management
Team Development
Operational budgeting
Human Resource Management
Strategic Planning
Staff Recruiting
Profitability Optimization
Compliance Monitoring
Leadership Development
Merchandise planning
Store maintenance
Store operations
Staff management
Operations oversight
Sales analysis
Budgeting and cost control
Accounts management
References
References available upon request.
Education and Training
other
Certification
Business Administration
Visual Merchandising
Timeline
Senior Store Manager
Goorin Bros
10.2024 - Current
Product Manager
Club Monaco
05.2023 - 11.2024
Visual Merchandising Manager
Altar'd State
09.2022 - 05.2023
Store Manager
Janie and Jack
08.2019 - 09.2022
District Sales Manager
Love Culture
08.2015 - 08.2019
Store Manager
Soma Intimates
08.2015 - 08.2016
Visual Merchandising Manager
Forever 21
11.2008 - 08.2015
Bachelor of Arts - Mass Communication
University of Houston - Downtown