Stewart Marder

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean organized environment for customers and employees.
• Facilitated opening and closing the store and ensured multiple facets of the day to day work experience were being done correctly and on time.
• Managed inventory levels and communicated purchase orders that need to be completed.
• Addressed customer service issues with utmost priority ensuring a positive outcome and customer retention.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through knowledgable staff and very high standards for detail.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles.
• Arranged merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products, repairs, custom orders, etc.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Increased store profitability by implementing cutting edge brands that increased customer retention and increased local/national/international exposure.

• Conducted diagnostic procedures to determine root cause of issue presented at drop-off and provided accurate repair recommendations and estimates.
• Fixed guitars to a very high standard and provided many services ranging from restrings and setups to fret work and wiring. Also performed structural repairs to the highest degree of detail I could considering that I don’t specialize in finish work.
• Ensured the instrument left perfect at pickup utilizing my skillset to minimize the chance of customer dissatisfaction with service and having to come back unsatisfactory service. I was able to maintain an impressive rate of customers not returning with issues after pickup.
• Thoroughly cleaned and detailed instruments with a high level of attention including fret polishing with every setup/restring.
• Performed Fender/FMIC Warranty repairs for the store.

• Developed and implemented strategic sourcing plans to support company growth objectives and further push the company towards the niches that we targeted.
• Maintained open communication and strong functional relationship with suppliers through multiple forms of communication.
• Coordinated closely with warehouse staff regarding incoming shipments, ensuring product drops reach the showroom in a timely fashion so they can be marketed for social media and listed in a timely fashion.
• Negotiated product opportunities with suppliers as well as collaborative product opportunities that give both the shop and the vendor positive exposure.
• Participated in trade shows such as NAMM 23’ as well as the Freeport Guitar Expo to stay current on market trends, identifying new opportunities for competitive advantage.
• Enhanced supplier relationships by collaborating on social media posts and staying on top of the latest drops ensuring we were included and in the loop with those drops.

• Ensured compliance with industry regulations, maintaining a positive online reputation for the organization.
• Collaborated with cross-functional teams to align social media initiatives with marketing objectives. Both brands and local groups/venues.
• Leveraged user-generated content when appropriate as part of an ongoing effort to diversify sources of engaging material.
• Utilized targeted advertising to reach desired demographics, increasing ROI on ad spend.
• Cultivated relationships with followers through authentic interactions, fostering a sense of community around the brand.
• Developed unique campaigns and promotions, boosting overall conversion rates.
• Enhanced brand visibility by creating and executing comprehensive social media strategies.
• Produced visually appealing graphics optimized for each platform''s dimensions and specifications.
• Conducted market research and competitor analysis to inform search marketing strategies.
• Produced full length high quality YouTube demo’s with our team with analytics that prove conversion of sale from the video.

• Participated in industry conferences and events, expanding professional network and staying up-to-date on latest developments.
• Boosted client satisfaction by providing thorough market analysis and data-driven insights.
• Consistently analyzing industry changes/innovations, stores, vendors, and always have my “Finger on the pulse of the industry”.

• Facilitated repairs for customers

• Responsible for entering RO’s for store owned gear and ordered parts and fixed guitars.

• Assisted sales people with setting up guitars that they were selling and the customer interested in purchasing the gear ensuring the customer left with a quality setup on the guitar.

• While in the repair technician position at Guitar Center I did end up working many other roles still such as ringing up customers and advising people on gear as well as facilitating rentals occasionally and manning the floor for periods of time.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Collaborated with team members to achieve monthly sales targets.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized clothing racks majority of time if not running a register or manning the fitting room.

• Ran the lazer tag room majority of my time there, facilitated putting vests on people for the lazer tag and operating the fog machine and the computer for the room to work as intended.
• Occasionally worked seatbelts for the go-karts and made food a couple of times.