Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Dylan Dijan

Massapequa Park,NY

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

9
9
years of professional experience

Work History

Store Manager

Safe Haven Music
10.2022 - 05.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping the store's offerings fresh and appealing.
  • Cultivated and maintained new relationships with brands to work with.
  • .Managed social media accounts for the company.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Fronted marketing campaigns for sales, new product releases and events.
  • Assisted with hiring, training and mentoring new staff members.
  • Made sales for store in the showroom and online.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Increased community engagement by participating in local events and sponsoring local music shows, raising store's profile.

Senior Department Sales Manager

Sam Ash Music
10.2016 - 09.2022
  • Mentored junior sales staff, providing guidance on best practices and techniques for achieving individual and departmental objectives.
  • Collaborated with other managers to identify cross-selling opportunities and maximize overall store revenue potential.
  • Built relationships with customers and community to establish long-term business growth.
  • Streamlined inventory management processes, reducing stock discrepancies to ensure product availability for customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Beta-tested and pioneered hybrid sales sector of the business to have in store sales associates conduct online commerce.
  • Led merchandising curation across multiple departments.
  • In charge of opening and closing procedures.
  • Employee scheduling

Online Inside Sales

Sam Ash Music
01.2021 - 02.2022
  • Administered sales over phone from home.
  • Maintained growing relationships with customers over the phone internationally through online sales.
  • Helped create orders for schools that consisted of large amounts of stock.
  • Worked long hours comfortably from home.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Science - Business Management

SUNY Farmingdale State College
Farmingdale
05.2023

Associate of Science - Business Administration

Nassau Community College
Garden City, NY
09.2019

Skills

  • Salesforce CRM
  • GERS CRM System
  • Magento
  • Shopify
  • ERP Next
  • Microsoft Excel
  • Customer service
  • Multitasking and organization
  • Team leadership
  • Cash management
  • Leadership development
  • Staff management

Languages

Spanish
Professional Working

Timeline

Store Manager

Safe Haven Music
10.2022 - 05.2025

Online Inside Sales

Sam Ash Music
01.2021 - 02.2022

Senior Department Sales Manager

Sam Ash Music
10.2016 - 09.2022

Bachelor of Science - Business Management

SUNY Farmingdale State College

Associate of Science - Business Administration

Nassau Community College

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Dylan Dijan