Joshua Adewola
Miramar,FL
Summary
Skilled Technical Support Specialist with background in providing top-notch customer service and resolving complex technical issues. Strengths include deep understanding of various software, hardware, networking systems, and excellent problem-solving skills. Previous roles demonstrate strong communication abilities, successful client relationships built through clear explanation of technical terms and processes, and consistent positive feedback for swift issue resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Cocolevio
Dallas
06.2020 - Current
- Developed the Work Breakdown Design for a venture utilizing MS Task
- Revealed status of plan, and track change controls, dangers, and issues for that arrangement
- Upheld the Venture Group in the conveyance of administrations to the client, overseeing client requests and demands as relegated
- Started inside and outside correspondence all through the characterized project process by means of up close and personal gatherings, remotely coordinating, and email
- Monitored system performance metrics to identify areas of improvement.
- Provide escalated (level 2) technical support including technical hardware troubleshooting & diagnosis, software troubleshooting/installation
- Supported 8 remote office moves and supported client events when required, liaise with ITIO Events staff to provide technology services and support to associates and clients
- Accurately manage all asset life cycles to allow for the most efficient deployment of assets throughout the organization.
Information Technology Specialist
Samsung Electronics
Miami, FL
07.2016 - 05.2020
- Worked with a group of Specialized Designers, Arrangements, Designers, DevOps Architects, and Programmers
- Mentor Group/PO on Scrum and Kanban structures to augment its usefulness and utilize JIRA board to supervise the work process and appoint stories
- Construct a confiding climate where the group is open to raising issues with an accentuation on critical thinking
- Answerable for setting up Kanban loads, examined with clients to comprehend their assumptions to decide measurements like lead time and process duration
- Help the nimble delivery group to carry out expanding and consolidating procedures
- Maintained and controlled server room, wireless network and server infrastructure
- Scheduled ongoing performance quality assurance checks for software applications and automated performance test scripts.
System Administrator
Dell Technologies
Indianapolis, IN
04.2015 - 05.2016
- Created user accounts and managed access rights for users.
- Performed regular backups of critical data and documents.
- Resolved complex technical problems within established service level agreements.
- Troubleshot application errors and provided technical support to end-users.
- Installed, tested and evaluated new systems, applications and patches.
Education
Bachelor of Science - Information Technology
Florida International University (FIU)
Miami, FLSkills
- Software Installation
- Remote Support
- System diagnostics
- Telecommunications
- Customer Support
- Backlog Refinement
- Application installations
- Hardware upgrades
- Remote Technical Assistance
- Technical Instruction
- Software Debugging
- Troubleshooting and Diagnosing
- Technical Troubleshooting
- Software Development Life Cycle (SDLC)
- Networking and Data Domain
- Adobe Photoshop
- Final Cut Pro
- Ubuntu
- Microsoft SQL Server
- RabbitMQ
- ActiveMQ
- JavaScript
- Scrum
- Debugging
- Application support
- Programming: C
- C
- C#
- HTML
- Python
- JSON
- SQL
- Java
- MongoDB
- Oracle
- Operating System: Linux
- Fedora
- Platform: Nodejs
- Conflict resolution/High Achiever
- Experience visualizing data with PowerBI
- Continuous integration, continuous delivery, Cloud Formation, Terraform
- Cloud Computing, SDLC
- Information Protection and Analysis
- Prioritizing
- Confluence
- Data Recovery
- Network Administration
- Problem Resolution
- Jira
- Amazon Web Services
- AZURE (EC2, EBS)
- Automated/Manual Testing
Certification
- Scrum Master
- Digital Network Security
- Full-Stack Web Developments
- CEN 3721; FIU— Introduction to Human-Computer Interaction
- COP 4814; FIU— Component-Based Software Development
- CGS 4285, FIU — Apply Networking
Accomplishments
- Web Dev.— www.kokoblackstudio.com
- API Design— Florida FDA
- Website Dev.— www.fldealership.com
Timeline
Technical Support Specialist
Cocolevio
06.2020 - Current
Information Technology Specialist
Samsung Electronics
07.2016 - 05.2020
System Administrator
Dell Technologies
04.2015 - 05.2016
Bachelor of Science - Information Technology
Florida International University (FIU)
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