ABDUL HARDI UMAR
Summary
I am a highly motivated professional with a diverse background in cybersecurity, IT help support, and logistics. With two years of expertise in cybersecurity, I am dedicated to safeguarding digital assets and data, staying at the forefront of evolving threats, and implementing robust security measures to protect organizations.
As a logistics specialist in the United States Army National Guard, I have developed a strong sense of discipline, attention to detail, and the ability to thrive in high-pressure environments.
With four years of experience in IT help support, I have honed my technical skills to provide efficient solutions and support for a variety of IT issues.
My passion for learning and adapting to emerging technologies, particularly in the field of Information Technology, has driven my career forward, and I am always eager to take on new challenges. Let's connect and explore potential opportunities to collaborate and make a positive impact in the tech and security world
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
Velocitor Solutions
01.2023 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in development of system security protocols.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
Logistics Operations Officer
United States Army National Guard
03.2023 - Current
- Conducted audits to improve office logistics practices and procedures.
- Supervised logistics functions and operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Detected and enforced improvement opportunities in supply chain.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Managed functional areas of logistics.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Provided support to commander and executive staff members.
- Developed logistical checklists to guide activities support.
- Coordinated mission details and communicated with unit to convey changes.
- Organized unit training operations and managed details when unit move was required.
- Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements.
- Tracked assets disposal and determined IOM's best interest to upgrade inventory list.
- Organized records of vehicles, schedules and completed orders.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Integrated warehouse operations with existing and new business processes.
- I am proficient in utilizing GCSS-Army as demonstrated in my role as a Logistics Specialist. My expertise includes seamless navigation of the system, accurate data management for inventory and shipments, and ensuring compliance with military regulations. I actively contributed to team success by providing training, resolving issues, and implementing process improvements that enhanced overall operational efficiency.
Cybersecurity Specialist
NewFace Communication
12.2019 - 08.2022
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
- Managed relationships with third-party intrusion detection system providers.
- Participated in creation of device hardening techniques and protocols.
- Monitored confidential company data and mitigated hacking through network systems updates.
- Built relationships and fostered effective communication with legal personnel to conduct practical investigations.
- Managed anonymous online and phone-call tips, implementing uncovered information into investigation processes to solve cases.
- Performed risk analyses to identify appropriate security countermeasures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Encrypted data and erected firewalls to protect confidential information.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Monitored computer virus reports to determine when to update virus protection systems.
- Engineered, maintained and repaired security systems and programmable logic controls.
Digital Marketing Specialist
Aim Media Marketing Agency
01.2017 - 09.2019
- Started it
- Wrote 15 press releases and media advisories every week
- Managed both inbound and outbound marketing campaigns in order to generate new business and support partner and sales teams
- Created a brand identity that included a distinct graphic style and tone for all company communications
- Created and oversaw the company's first formal employee communications system, which was used to disseminate company news and important information
- Did some research
- Wrote and edited articles for magazines, websites, and CIO presentations
- Gave public presentations on current promotions at events and tradeshows.
Education
Diploma - Logistics Management
FORT GREGG-ADAMS
Petersburg, VA11.2023
Bachelor of Science - Information Technology
Kwame Nkrumah University of Science And Technology
Kumasi Ghana08.2022
Information Technology - Advance Certificate in Information Technology -
NIIT Ghana- Kumasi Centre
Kumasi, Ashanti Region01.2017
Skills
- Problem resolution
- Symantec Endpoint Protection
- Developing security plans
- Erecting firewalls
- Team building
- MS Office
- Communications
- Incident Response Management
- Data security
- Intrusion Test Oversight
- Designing security controls
- Implementing security programs
- Application Installations
- Desktop Component Repair
- System Provisioning
- Debugging
- Software Debugging
- Remote Diagnostics
- Remote IT Implementation
- Issue Research
- Accurate Documentation
- Schematic Reading
- Local Area Network (LAN) Engineering
- Account Management
- Diagnostic Protocol Implementation
- Technical Support
- User Credential Management
- Performance Testing
- Desktop Support
- Data Recovery
- Network Diagnostics
- Software Diagnosis
- User Support
- Information Protection
- Service Support
- Application Support
- Software Installation
- Hardware Diagnostics
- Systems Analysis
- Customer Service
- Call Center Operations
- Microsoft Office Specialist (MOS) Expert
- Product Troubleshooting
- Technical Issues Analysis
- Issue Troubleshooting
- Windows 10
- Wide-Area Networks
- TCP/IP
- Account Updating
- Customer Service Expert
- Support Scenario Generation
Volunteer Experience
Volunteer, Zongo Youth for development, Kumasi, Ashanti Region, May, 2015 to Present, Developed leadership skills as well as assisting other volunteer members by supporting and collaborating to help preserve the trails., Organized and engaged in recreational activities such as games and puzzles, I'm in the business of educating children and teenagers., Ensure that all meeting documents flow smoothly and that all confidential documents are delivered to the correct people., Communicated regularly with parents about daily activities and behaviors, Met with representatives from local governments to assess and meet community needs., Raise awareness among young people and encourage them to participate in social and charitable activities., Held community workshops to promote various programs and inform the public about services that are available.
Affiliations
United State Army
Timeline
Logistics Operations Officer
United States Army National Guard
03.2023 - Current
Technical Support Specialist
Velocitor Solutions
01.2023 - Current
Cybersecurity Specialist
NewFace Communication
12.2019 - 08.2022
Digital Marketing Specialist
Aim Media Marketing Agency
01.2017 - 09.2019
Diploma - Logistics Management
FORT GREGG-ADAMS
Bachelor of Science - Information Technology
Kwame Nkrumah University of Science And Technology
Information Technology - Advance Certificate in Information Technology -
NIIT Ghana- Kumasi Centre
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