Adel Guerrouche
Operations Manager
Houston,TX
Summary
Results-oriented Operations and Security Management Leader with expertise in workforce scheduling, multi-site security operations, and armored transport in high-risk environments. Strengthens team performance and enhances operational efficiency while tackling complex logistical challenges. Communicates effectively and executes tasks with discipline.
Overview
12
12
years of professional experience
11
11
Certifications
Work History
Acting Operations Manager
Allied Universal security services
Texas
03.2026 - Current
- Lead workforce planning and scheduling in WinTeam for a multi-site portfolio, ensuring full coverage and contract compliance.
- Reduced overtime through strategic staffing plans and maintenance of a qualified flex pool, ensuring optimal workforce utilization.
- Ensure officers meet performance standards through training, policy enforcement, and site readiness checks.
- Managed employee relations by coaching, applying corrective action, conducting investigations, and overseeing terminations, fostering a fair workplace.
- Conducted weekly audits of timekeeping records and resolved payroll discrepancies, achieving accurate and compliant payroll processing.
- Represent company in unemployment hearings, workers’ compensation cases, and liability matters.
Field Supervisor
Allied Universal security services
Texas
08.2025 - 03.2026
- Coordinated daily operations to enhance site coverage and allocate resources effectively.
- Evaluated officer performance and enforced post standards through routine site inspections.
- Delivered on-the-job training for new hires and officers transitioning to new assignments.
- Responded to call-offs and adjusted schedules to maintain uninterrupted service.
- Partnered with Operations/HR to address personnel issues and implement effective resolutions.
- Assisted with investigations and incident documentation.
Operations Lead II / Vault Lead / Acting Supervisor
Loomis Armored
Houston
10.2022 - 05.2025
- Oversaw armored transport, ATM servicing, vault operations, dispatch, and route scheduling to ensure timely and secure operations.
- Supervised vault operations, conducted audits, balanced inventory, and submitted daily reports to ensure accuracy and compliance.
- Ensured safety, compliance, and operational readiness across personnel, vehicles, and facilities.
- Controlled overtime and monitored vacation schedules to maintain optimal staffing and operational efficiency.
- Managed customer escalations and coordinated solutions with branches, sales, and vendors.
- Led investigations for accidents and security incidents; completed all required reporting.
- Recruited, trained, and developed operations personnel.
Operations Lead I
Loomis Armored
Houston
01.2022 - 10.2022
- Managed special routes, achieving consistent on-time performance.
- Conducted route audits and surveillance, enhancing compliance and operational efficiency.
- Trained new employees on operational and safety protocols, facilitating quicker integration into the team.
Armed Driver Guard
Loomis Armored
Houston
09.2021 - 01.2022
- Operated armored vehicles and serviced ATMs, smart safes, and secure cargo routes.
- Delivered change orders, picked up deposits, and maintained accurate documentation.
- Assisted in training new drivers on company procedures and safety standards.
Fulfillment Associate
Amazon Fulfillments Centers
Houston
09.2020 - 09.2021
- Managed outbound dock operations and ensured workflow efficiency.
- Coordinated with managers and shipping clerks to ensure seamless operations.
- Trained associates on outbound processes and equipment, enhancing team proficiency.
- Maintained back spurs and scanned packages to ensure accurate sortation and workflow.
Freight Associate / Acting Supervisor
Home Depot
Houston
02.2020 - 09.2020
- Oversaw receiving operations, ensuring timely unloading of freight to maintain supply chain efficiency.
- Directed associates and maintained store organization, ensuring shelves remained stocked for optimal customer experience.
- Conducted inventory checks and resets, ensuring accurate stock levels and reducing discrepancies.
First Line Manager
Frater Razes Laboratories
Algiers
01.2017 - 04.2019
- Managed commercial and medical representatives; analyzed KPIs to drive team performance.
- Delivered coaching sessions to improve team skills and achieve performance targets.
- Led market analysis, negotiation, and cross-team coordination.
- Coordinated project management for major events, including Osteoporosis Day, ensuring successful execution.
Medical Representative
Frater Razes Laboratories
Algiers
02.2014 - 12.2016
- Promoted pharmaceutical products to healthcare professionals and institutions.
- Developed and managed client portfolio, enhancing visibility of medical products.
- Managed territory planning and scheduling for client visits.
- Conducted daily reporting and customer tracking, supporting participation in scientific events.
Education
Doctor of Veterinary Medicine -
National Higher School of Veterinary
Algiers, AlgeriaAlgiers, Algeria
Science Major -
Ibn Ennas High School
Algiers, AlgeriaAlgiers, Algeria
Skills
- Logistics coordination
- Operational efficiency
- Workforce management
- Team management
- Track & Trace platform
- Microsoft Office (Word, Excel, PowerPoint)
- Customer service
- Verbal communication
Certification
- Threat Mitigation Officer
- Tactical Shooting Operator
- MSO
- First Aid/CPR/AED
- SLTB
- Taser
- PPBT/PATH
- MOAB
Languages
English
Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Acting Operations Manager
Allied Universal security services
03.2026 - Current
Field Supervisor
Allied Universal security services
08.2025 - 03.2026
Operations Lead II / Vault Lead / Acting Supervisor
Loomis Armored
10.2022 - 05.2025
Operations Lead I
Loomis Armored
01.2022 - 10.2022
Armed Driver Guard
Loomis Armored
09.2021 - 01.2022
Fulfillment Associate
Amazon Fulfillments Centers
09.2020 - 09.2021
Freight Associate / Acting Supervisor
Home Depot
02.2020 - 09.2020
First Line Manager
Frater Razes Laboratories
01.2017 - 04.2019
Medical Representative
Frater Razes Laboratories
02.2014 - 12.2016
Doctor of Veterinary Medicine -
National Higher School of Veterinary
Science Major -
Ibn Ennas High School