Summary
Overview
Work History
Education
Skills
Painting
Languages
Timeline
Hi, I’m

Adela Cadena

Harrison,NJ

Summary

Highly motivated and experienced professional with a strong background in customer service, cashiering, and supervisory roles. Demonstrated ability to provide excellent customer service and maintain a positive attitude in fast-paced environments. Skilled in effectively leading teams and fostering a collaborative work environment. Known for patience, attentiveness, and resolving customer issues with professionalism. Adept at multitasking, managing cash transactions, and ensuring accuracy in financial transactions. Seeking opportunities to leverage my skills and contribute to the success of a dynamic organization.

Overview

5
years of professional experience

Work History

Cashier Customer Service

ABC Super Store
03.2021 - Current

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card and check transactions to complete customer purchases.

Supervisor

Universal Food Markets
08.2020 - 01.2021

Job overview

  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.


Waitressing

VIPs Restaurant
06.2018 - 07.2019

Job overview

  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Essex County College
Newark, NJ

Associate of Science from Education Program
06.2026

Colegio Divina Pastora
Madrid, Spain

High School Diploma
06.2016

University Overview

  • [3.5] GPA
  • I studied Pathological anatomy and Cytodiagnostic at the Specialized Technical School SA in Madrid, Spain. (2016-2018)

Skills

  • Teamwork and Positive Attitude
  • Time management
  • Active Listening
  • Bilingual
  • Friendliness
  • Patience

Painting

In my free time I like to draw and paint landscapes on my canvases to relax and get out of the routine of work and college. 

Languages

Spanish
Native or Bilingual

Timeline

ABC Super Store

Cashier Customer Service
03.2021 - Current

Universal Food Markets

Supervisor
08.2020 - 01.2021

VIPs Restaurant

Waitressing
06.2018 - 07.2019

Essex County College

Associate of Science from Education Program

Colegio Divina Pastora

High School Diploma

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Adela Cadena