Herlinda Madrid
Lufkin
Summary
Dynamic professional with extensive experience at Supsr Discount Store Consulting, excelling in customer service and data analysis. Proven track record in project management and employee training, fostering teamwork and collaboration. Recognized for enhancing operational efficiency and resolving conflicts effectively, contributing to a positive workplace atmosphere.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Super Discount Store
Sebastian Jose
Lufkin
01.2021 - Current
- I was on charge to buy merchandise, Inventory, deposit, display merchandise, cashier, and supervising. And have records in order.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Completed routine maintenance and repair.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
Cashier Supervisors
Mike T Nelson Fitness Consulting
Lufkin
01.2007 - 08.2017
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.Participated in budgeting activities such as forecasting labor costs associated with staffing requirements.Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.Reviewed reports regularly for trends in customer satisfaction levels based on survey results.Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.Coordinated with other departments regarding payment issues that may arise.Analyzed sales data to identify trends and opportunities for growth.Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.Provided feedback on employee performance during weekly team meetings.Conducted regular audits of register tills to ensure accurate balances were maintained at all times.Processed refunds and exchanges promptly according to established policies.Implemented strategies for reducing shrinkage due to theft, fraud, or error.Maintained an organized work environment by stocking shelves and cleaning up after each shift.Developed and implemented new processes to improve customer service and sales efficiency.Greeted customers and responded to requests for information.Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.Called for backup cashiers during peak times to minimize wait time for customers.Supported front-end procedures to keep items well-stocked to prevent shrinkage.Mentored employees in management of complicated sales, complex issues and difficult customers.Directed trash removal and sanitation procedures to keep aisles and register area organized.Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.Resolved customer problems by investigating issues, answering questions and building rapport.Connected with customers to provide assistance and collect feedback to optimize operations.Monitored cash drawers in checkouts to verify adequate cash supply.Built and maintained working relationships with peers and upper management.lTrained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Participated in budgeting activities such as forecasting labor costs associated with staffing requirements.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
- Coordinated with other departments regarding payment issues that may arise.
- Analyzed sales data to identify trends and opportunities for growth.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Provided feedback on employee performance during weekly team meetings.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Processed refunds and exchanges promptly according to established policies.
- Implemented strategies for reducing shrinkage due to theft, fraud, or error.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Built and maintained working relationships with peers and upper management.l
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.o
Education
Project Management
Google
Lufkin, TX05-2025
HRCI Human Resource Associated
Google
Lufkin, TX05-2025
Entry Level Payroll Specialist
Google
Lufkin, TX02-2025
Intuit Academy Bookkeeping
Intuit
Lufkin01-2025
IT Support
Google
Lufkin, TX06-2024
Corporate & Commercial Law I: Contracts & Employment
Illinois
Chicago, IL01-2024
Some College (No Degree) - Digital Marketing & E-commerce
Google
Lufkin, TXSkills
- Project management
- Payroll administration
- Customer service
- Data analysis
- Employee training
- Team building
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking
- Excellent communication
- Organization
- Analytical and critical thinking
- Conflict resolution
- Relationship building
- Project planning
- Recordkeeping
Languages
English
Professional
Spanish
Professional
Italian
Elementary
French
Elementary
Portuguese
Elementary
German
Elementary
Affiliations
In my time free I spend time with my family, we enjoy running outside sports we keep active, I love to read good books, and learn new skills.
Timeline
Super Discount Store
Sebastian Jose
01.2021 - Current
Cashier Supervisors
Mike T Nelson Fitness Consulting
01.2007 - 08.2017
Project Management
Google
HRCI Human Resource Associated
Google
Entry Level Payroll Specialist
Google
Intuit Academy Bookkeeping
Intuit
IT Support
Google
Corporate & Commercial Law I: Contracts & Employment
Illinois
Some College (No Degree) - Digital Marketing & E-commerce
Google