Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Bernal

Whittier,CA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Knowledgeable shipping and receiving over 4 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Customer-oriented Store Manager offering over 2 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

5
5
years of professional experience

Work History

Dds Discount Store Manager

Jenny
La Mirada, CA
03.2023 - Current
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained positive environment dedicated to teamwork and performance.

Funny Balloons California

Danny's Automotive
Santa Fe Springs, CA
03.2022 - 02.2024
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Interacted politely with customers to promote quality service during checkout.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Resolved customer complaints regarding sales and service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Reviewed work orders to check correctness of deliveries.
  • Checked accuracy of cargo manifests against purchase orders, identifying errors promptly.
  • Identified and reported inventory discrepancies to supervisor with recommendations for correction.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Verified items by reviewing and comparing to part number, quantity and other order details.
  • Printed pick lists and packing slips from orders available for shipment.
  • Restocked packaging items and tracked boxes, tape and fill materials from inventory.
  • Located, identified and picked goods for shipping according to pick lists or work orders.
  • Managed hazardous material shipments per company guidelines.
  • Assisted in maintaining a safe work environment through adherence to safety policies and practices.
  • Loaded packed boxes onto pallets ready for dispatch.
  • Utilized computer systems to track orders and maintain accurate shipping records.

Rc Burgers Restaurant

Tona colon
Norwalk, CA
06.2019 - 12.2021
  • Assisted in training new employees on the job duties required for burger making positions.
  • Inspected finished burgers for presentation accuracy before handing them off to customers.
  • Organized ingredients according to established guidelines for efficient production times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Balanced cash drawers at the end of each shift.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Education

Certification - Balloon Art

Germar Balloons
Los Angeles, CA
06-2023

Certification - CNA

Technical College
South Gate, CA
06-2013

High School Diploma -

Norwalk High School
Norwalk, CA
06-2012

Skills

  • Partnership Building
  • Risk Management
  • Shift Scheduling
  • Problem-Solving
  • Animal Care
  • Greenhouse experience
  • Heavy Lifting
  • Social Media Promotion
  • Customer Engagement
  • Marketing abilities
  • Creative Collaboration
  • Event Planning and Promotion
  • Vendor Sourcing and Selection
  • Conceptual Design Modeling
  • Paint mixing
  • Material Selection
  • Administrative Support
  • Appointment Scheduling
  • Team building
  • Project Design
  • Payment Collection
  • Relationship Building
  • Reliability
  • Event Planning
  • Safety Training
  • Goal Setting
  • Cash Handling
  • Check processing
  • Customer Complaint Resolution
  • Customer Service
  • Guest Services
  • Merchandise Restocking
  • Telephone management
  • Retail Merchandising
  • Account Management
  • Positive and professional
  • Warehouse Organization
  • Packaging and Labeling
  • Pallet Jack Operation
  • Order Picking
  • Stock Rotation
  • Loading and unloading
  • Shipment Preparation
  • Barcode scanning
  • Product Labeling
  • Merchandise Rotation
  • Equipment Operation
  • Security Monitoring
  • Display Assembly
  • Order Receiving
  • Order coordination
  • Product Merchandising
  • Product Knowledge
  • Nail Trimming
  • Sanitation Procedures
  • Animal Handling
  • Basic First Aid
  • Basic accounting
  • Paw Pad Care
  • Animal Training
  • Patient Companionship
  • Hoyer Lifting Equipment
  • Meal Preparation
  • Mobility Assistance
  • Patient Care
  • Patient Assessments
  • Housekeeping
  • Elderly Care
  • Daily living assistance
  • Emotional Support
  • Child Development
  • Activities scheduling
  • Event oversight
  • Activity Supervision
  • Safety Management
  • Behavior Modeling
  • Safety awareness
  • Activity Coordination
  • Meal Planning
  • Educational Support
  • Calendar Management

Timeline

Dds Discount Store Manager

Jenny
03.2023 - Current

Funny Balloons California

Danny's Automotive
03.2022 - 02.2024

Rc Burgers Restaurant

Tona colon
06.2019 - 12.2021

Certification - Balloon Art

Germar Balloons

Certification - CNA

Technical College

High School Diploma -

Norwalk High School
Rosa Bernal