Leonard Smith
Bossier City,LA
Summary
Accomplished Retail and Warehouse Professional experienced in store management, merchandising, and warehouse operations. Achieved significant sales growth and improved operational efficiency by setting clear performance goals and leading high-performing teams. Focused on enhancing inventory control and delivering exceptional customer experiences.
Retail and warehouse operations specialist skilled in team leadership and merchandising strategies. Demonstrated success in improving sales performance, managing inventory accuracy, and executing promotional initiatives that boost customer engagement and loyalty.
Overview
26
26
years of professional experience
Work History
Store Manager
Lowe's
10.2023 - 03.2026
- Lead, coach, and motivate associates to achieve sales targets and maintain high engagement.
- Drove overall store sales performance by establishing clear daily, weekly, and monthly sales goals across all departments.
- Monitored sales KPIs and developed action plans to enhance revenue, conversion, and customer satisfaction.
- Ensured merchandising readiness and inventory accuracy while executing promotions to support sales growth.
Merchandising Assistant/Store Manager
Lowe's
06.2019 - 10.2023
- Managed store operations and merchandising strategies to enhance sales and elevate customer satisfaction.
- Supported department managers with inventory management, product placement, and adherence to visual merchandising standards.
- Trained and coached associates on sales techniques, safety procedures, and operational best practices.
- Implemented company initiatives that contributed to improved store performance and operational efficiency.
Warehouse Manager
CHEP
05.2017 - 06.2019
- Oversaw team of warehouse associates to maintain high standards of productivity, accuracy, and safety compliance.
- Implemented process improvements that streamlined workflow and enhanced accuracy to meet company KPIs.
- Managed daily warehouse operations, ensuring efficient shipping, receiving, inventory control, and staffing.
Merchandising Assistant/Store
Lowe's
05.2000 - 01.2017
- Executed merchandising activities, optimized product displays, and managed stock levels to enhance customer experience.
- Coordinated with team members to implement promotions and seasonal initiatives, driving customer engagement.
- Guided customers in product selection and delivered exceptional service to foster loyalty.
- Helped maintain store standards and contributed to achieving departmental sales goals.
Education
High School Diploma -
American High School
Some College (No Degree) - Business Administration
Miami Dade College
Miami, FLSkills
- Sales Leadership
- Customer Service Excellence
- Inventory Management
- Loss Prevention
- Merchandising
- Visual merchandising
- Sales performance
- Sales performance analysis
- Team Leadership
- Staff Development
- Staff training
- Team coaching
- Customer engagement
- Customer service management
- Operations management
- Inventory control
- Retail merchandise quality standards
- Supply ordering
- Cash handling
- Cash management
- Profit margin optimization
- Maximizing profitability
- Goal Setting
- Strategic planning
- Sales data analysis
- Promotional execution
- Promotional planning
- Sales promotions
- Delegating work
- Leading staff meetings
- Retention strategies
- Talent acquisition
- Relationship management
- Relationship building
- Partnership building
- Conflict resolution
- Effective communication
- Communication skills
- Problem solving
- Decision making
- Time management
- Safety Compliance
- Loss prevention procedures
- Culture development
- Personnel development
- Hourly shift management
- Program implementation
- Budgeting and cost control
- Strategic thinker
- Team leadership
- Retail & Warehouse Operation
- Store merchandising
- Partnership building
- Program implementation
- Budgeting and cost control
- Strategic thinker
- Leadership development
- Goals and performance
Timeline
Store Manager
Lowe's
10.2023 - 03.2026
Merchandising Assistant/Store Manager
Lowe's
06.2019 - 10.2023
Warehouse Manager
CHEP
05.2017 - 06.2019
Merchandising Assistant/Store
Lowe's
05.2000 - 01.2017
High School Diploma -
American High School
Some College (No Degree) - Business Administration
Miami Dade College