Anderson Andou
Fort Myers
Summary
Retail leader with a proven record at Lowe's Companies Inc., achieving a 40% increase in profitability through strategic sales initiatives. Expertise in sales operations and client management, fostering high-performance team culture. Demonstrated ability to drive engagement and meet organizational goals effectively.
Overview
25
25
years of professional experience
Work History
Store Manager
Fort Meyers
Fort Myers
06.2017 - Current
- Maintained responsibility for daily operations, banking, loss control, payroll, budgeting, hiring, and team development for facility with over $3M of fiscal revenue.
- Turned around underachieving retail facility, implemented changes that resulted in goal achievement for first time in more than 3 years.
- Scheduled and coordinated daily activities of sales personnel, provided personnel development training, and performed employee evaluations.
- Implemented strategies to improve employee retention rates.
- Adjusted tactics and methodologies based on thorough analysis of sales data and identified trends.
Sales Manager
LOWE'S COMPANIES, INC
North Port
01.2002 - 01.2017
- Increased profitability by 40% through oversight of new sales systems and programs implementation, contributing to overall revenue growth.
- Generated sales increase through creation and implementation of performance standards that enhanced team competencies and aligned with corporate goals.
- Developed and executed strategic sales and marketing initiatives; devised customized plans that drive sales and increase profitability.
- Established and enhanced new and repeat business by developing relationships with key clientele and accounts.
- Managed sales forecasting and projections while maintaining deep understanding of budget and contribution margins for all products.
- Negotiated fiscally sound contracts and agreements to ensure preservation of business partnerships while maintaining overall focus on organizational objectives.
- Maintained comprehensive knowledge of competitive marketplace and current trends in order to ensure effective, forward-thinking strategies.
Area Operations Manager
LOWE'S COMPANIES, INC
Hamilton
01.2008 - 01.2010
- Directed operations and organizational development for three-state territory with 1200+ employees, ensuring alignment with strategic objectives.
- Translated established goals into individual action plans to ensure attainment of organizational objectives; monitored plans and measured progress towards targeted goals.
- Generated $3.5 million in contract sales by facilitating web-based initiatives, leveraging organizational position, and expanding market penetration.
- Improved customer satisfaction 48% while growing business 25% by developing and introducing employee engagement and recognition practices.
- Established praise and recognition program resulting in 75% reduction in absenteeism and decreased turnover.
- Led team to first ever 100% bonus for all four fiscal quarters by spearheading employee motivation initiatives.
- Transformed nonprofit store to $2 million profit by establishing control systems and fostering employee-customer engagement.
- Generated $250K savings by streamlining and improving backlog processes and procedures.
- Recruited by corporate leadership to train and mentor initial teams for large start up; growing division from 6 to 45 team members in 6 months.
- Assessed corporate divisions, products, and services for senior leadership and Board of Directors; delivered actionable recommendations based on data analysis.
Assistant Store Manager
LOWE'S COMPANIES, INC
North Bergen
01.2002 - 01.2008
- Increased sales by 30% while reducing discounted unit sales by implementing performance-focused initiatives, strategic merchandising, and improved inventory systems.
- Managed inventory and merchandising activities for store generating $6.5 million in annual revenue.
- Oversaw store operations, financial activities, and employee relations; ensured team remained focused on exceptional customer service, cost control, and quality assurance.
- Assisted General Manager in developing and implementing sales initiatives that increased store revenue.
- Hired, trained and managed employees to ensure maximum productivity and retention of most qualified talent.
- Improved employee engagement by creating flexible, employee-friendly a scheduling system.
- Developed client management system to enhance communication between clients and employees.
Education
Master of Science - Executive Management
Colorado Technical University
Colorado Springs, Colorado, United States04-2008
Bachelor of Science - Accounting
University of Phoenix
Phoenix, Arizona, United States04-2006
Skills
- Retail Sales
- Sales Management
- Sales Operations
- Sales Forecasting
- Sales leadership
- Client Management
- Customer Engagement
- Customer Service
- Retail Marketing
- Marketing
- Business Development
- Strategic Sales
- Merchandising
- Financial planning
- Inventory
- Operations Manager
- Forecasting
- Process Improvement
- Operational Efficiency
- Cost Control
- Financial planning
- Scheduling
- Customer Service
- Contracts
- Business Planning
- Strategic Planning
- Change Management
- Team Leadership
- Coaching Staff
- Staff Recruitment
- Employee Employee onboarding
- Workplace Culture
- Office Management
- Market Analysis
- E-commerce Strategy
- Sales Personnel
- Customer Service Oriented
- Retail Sales
Languages
English, Intermediate
Work Authorization - Authorized Countries
United States
Timeline
Store Manager
Fort Meyers
06.2017 - Current
Area Operations Manager
LOWE'S COMPANIES, INC
01.2008 - 01.2010
Sales Manager
LOWE'S COMPANIES, INC
01.2002 - 01.2017
Assistant Store Manager
LOWE'S COMPANIES, INC
01.2002 - 01.2008
Master of Science - Executive Management
Colorado Technical University
Bachelor of Science - Accounting
University of Phoenix