TYNEISHA STROUD
Bartlett
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Store Manager
Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago
Carol Stream
2012.09 - 2026.07
- Oversee sales floor operations customer service, sales associates, cashiers, merchandising and replenishment
- Led the recruitment and training of 42+ associates, which included 6 hourly supervisors and one manager in training.
- Recruited, trained and supervised new employees.
- Coached staff on OSHA and company safety standards.
- Resolved customer complaints in a timely manner.
- Resolved customer inquiries and provided exceptional service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Facilitated community relations to enhance company visibility and engagement.
- Developed community outreach initiatives to increase local engagement.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed strategies to maximize sales and profitability.
- Conducted audits and oversaw sales, budget, supply, payroll, and operating reports to ensure compliance and drive corrective actions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Assessed operational efficiency of the store's departments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed inventory levels and conducted stock audits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Plan and facilitate seasonal floor sets for multiple stores.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Ensured compliance with safety regulations and company policies.
- Ensured compliance with safety and operational standards.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Collaborated with team members to improve store efficiency.
- Providing production support for over 5 new store openings and training.
- Regional forklift trainer and auditor. Manage warehouse production warehouse and inventory shipments outgoing/incoming, vital machinery and facility maintenance
- Met and exceeded daily production goals while maintaining shipping, receiving, and transportation needs.
- Recruited, trained and supervised new employees.
- Collaborated with team members to improve store efficiency.
- Resolved customer inquiries and provided exceptional service.
- Developed community outreach initiatives to increase local engagement.
- Ensured compliance with safety and operational standards.
- Managed inventory levels and conducted stock audits.
- Oversaw daily store operations and staff management.
Full time/Responsible
H&M
Northbrook
2011.07 - 2012.08
- Assisted upper management in supervising and overseeing sales floor coverage to enhance operational efficiency
- Supported opening of Northbrook location and re-grand opening of State Street store to drive customer engagement
- Managed daily operational duties to enhance efficiency including register audits and special transaction approvals. including register audits, special transaction approval, back office banking and paper work.
- Exceptional customer service and trainer responsible for new associates
- Trained new associates to provide exceptional customer service.
- Managed merchandising for the Men's department, sales campaigns, and daily store coverage.
Manager on Duty
Ann Taylor Loft
Oak Brook
2006.01 - 2011.11
- Supervised, trained, and recruited associates to build an effective team.
- Supervised and trained new associates to ensure team efficiency.
- Coached associates on the floor while organizing replenishment and coverage to enhance sales.
- Set up visual displays in accordance with the corporate plan and remerchandising daily
Education
Bachelor of Science - Fashion Merchandising and Marketing
Western Illinois University
Macomb, ILSkills
- Retail Management
- Sales
- Sales skills
- Retail Sales
- Operations Management
- Customer Engagement
- Merchandising
- Inventory Control
- Inventory
- Management
- Pricing
- Marketing
- Retail
- Operational Oversight
- Process optimization
- Labor Cost Management
- Warehouse operations
- Production Management
- Workforce Planning
- Team Building
- Training
- Talent development
- Leadership Experience
- Leadership experience
- Management
- Scheduling
- Scheduling skills
- Project Scheduling
- Sales Reporting
- Time Management
- Continuous Improvement
- Assistant management
- Employee performance
- Promotional Strategy
- Microsoft Office
- Process optimization
- Retail Sales
- Promotional Strategy
- Leadership Experience
- Safety compliance
- Budget management
- Effective communication
- Team building
- Process improvement
- Retail merchandise quality standards
- Loss prevention
Certification
Forklift cert and certified trainer
Additional Information
Computer Skills: Microsoft Office, Word, Excel, PowerPoint, Retail Pro, 3DVM, and QuickBooks, Interpersonal Skills: Leadership, Management, Customer Service, Sales, Product Marketing and Conflict management
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
Air Force, United States, E-5, Security Forces, 09/01/12, 09/01/21
Timeline
Store Manager
Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago
2012.09 - 2026.07
Full time/Responsible
H&M
2011.07 - 2012.08
Manager on Duty
Ann Taylor Loft
2006.01 - 2011.11
Bachelor of Science - Fashion Merchandising and Marketing
Western Illinois University