Summary
Overview
Work History
Education
Skills
Timeline
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ADELA CASEY

San Antonio

Summary

Bilingual (English/Spanish) Aspiring Legal Assistant with proven success delivering airtight administrative support in fast-moving, confidential environments. Expert in file control, calendar management, and precise document production. Known for spotless record-keeping, deadline discipline, and client empathy - translating complex information into clear next steps. Trusted to safeguard sensitive data, and keep matters moving without supervision.

Overview

16
16
years of professional experience

Work History

Retail Collections Specialist II - Bilingual

Retail Collections Specialist II - Bilingual
San Antonio
11.2024 - 08.2025
  • Owned a 100+ case daily queue while maintaining complete, court-ready interaction notes.
  • Drafted and quality-checked official correspondence; ensured formatting and factual accuracy.
  • Verified identity, balances, and account histories; documented authorizations and outcomes.
  • Negotiated written payment arrangements in line with federal/state rules; logged terms precisely.
  • Translated complex financial/legal concepts for clients in English and Spanish.
  • Coordinated with compliance to escalate edge cases; met all internal SLAs and audits.

Area Manager

SportClips
San Antonio
04.2023 - 05.2024
  • Directed multi-site HR compliance: personnel files, I-9s, payroll changes, policy acknowledgments.
  • Investigated employee relations issues; gathered statements/evidence and drafted findings memos.
  • Prepared executive-ready reports, SOPs, and corrective-action documents with version control.
  • Maintained confidential records per retention schedules; responded to information requests promptly.
  • Coordinated calendars, training, and reviews; kept sensitive matters on schedule and documented.

Store Manager

SportClips
Austin
01.2018 - 01.2023
  • Maintained accurate employee files, training logs, and incident reports for audit/Discovery readiness.
  • Resolved client disputes professionally; documented facts, actions taken, and resolutions.
  • Implemented corporate policy updates; trained staff and tracked acknowledgments.
  • Produced weekly operational reports and summaries for leadership.

Assistant Manager

SportClips
Austin
02.2017 - 11.2017
  • Prepared schedules and payroll submissions; reconciled timesheets to policies.
  • Kept personnel records organized and current; supported onboarding with checklists and forms.
  • Drafted internal announcements and process guides; proofread for clarity and consistency.

Branch Associate

BBVA Compass Bank
San Antonio
01.2010 - 02.2011
  • Processed sensitive transactions and maintained strict confidentiality standards.
  • Prepared and verified loan/account documentation; ensured completeness and accuracy.
  • Explained account agreements and required disclosures to customers.

Education

Bachelor of Science - Business Management

Colorado Technical University
01.2018

Skills

  • Document Drafting
  • Client Intake and Communication
  • Calendaring and Deadline Tracking
  • Administrative Support and Documenting
  • Billing Support and Timesheets
  • Compliance and Confidentiality
  • Data Entry
  • Proofreading
  • Spanish-English Translation
  • MS Office
  • Google Workspace
  • PDF Editing

Timeline

Retail Collections Specialist II - Bilingual

Retail Collections Specialist II - Bilingual
11.2024 - 08.2025

Area Manager

SportClips
04.2023 - 05.2024

Store Manager

SportClips
01.2018 - 01.2023

Assistant Manager

SportClips
02.2017 - 11.2017

Branch Associate

BBVA Compass Bank
01.2010 - 02.2011

Bachelor of Science - Business Management

Colorado Technical University

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